Customer Support Representative - Eurofins Experchem Laboratories, Inc. at Eurofins

About the Role

We are looking for a proactive and detail-oriented Customer Support Representative to join our growing team. This role involves managing project execution, facilitating communication among stakeholders, and ensuring compliance with industry standards.

Key Responsibilities

• →Organize and lead project team status meetings and working groups
• →Monitor project execution to ensure objectives and milestones are met within established timelines
• →Create and present project status reports to stakeholders
• →Track and manage change requests from both internal and external sources
• →Assist the internal team with customer inquiries and feedback, ensuring timely responses
• →Collaborate with clients to clarify project requirements as needed
• →Work with department supervisors to ensure timely delivery of client data
• →Communicate any anticipated delays to clients proactively
• →Support the sales team with quotations and pricing as needed
• →Perform administrative tasks and facilitate inter-departmental communication
• →Ensure compliance with Good Manufacturing Practices (GMP) in all procedures and ISO 17025
• →Adhere to all company health and safety policies
• →Maintain up-to-date supply inventory and order necessary supplies
• →Participate in internal and external audits and assist with analyst training
• →Manage the communication internally and externally regarding investigations for Out of Specification (OOS), Out of Trend (OOT), and Non-Conformance Reports (NCR)
• →Communicate critical action items to relevant parties
• →Accurate data entry will be essential for maintaining up-to-date records
• →Assisting with logistics for timely sending and receiving of samples, ensuring proper tracking and handling occasional customs matters
• →Perform other related duties as assigned