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Mid LevelFull-timeJavaAWSGitAPI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join Everbridge, a company dedicated to keeping people safe and organizations running. This role involves supporting customers who rely on Everbridge’s life-saving technology daily, troubleshooting complex technical issues, and ensuring high customer satisfaction.
Key Responsibilities
- →Serve as the first point of contact for customers using Everbridge products, responding via phone, email, and remote sessions.
- →Ask targeted questions and analyze data to quickly identify the root cause of technical issues.
- →Document cases thoroughly in our tracking system, ensuring accurate records and consistent communication with customers.
- →Troubleshoot and resolve issues across a broad range of technologies, escalating when appropriate.
- →Contribute to the internal and external knowledge base by documenting solutions and sharing best practices.
- →Collaborate with peers, mentors, and engineering teams to resolve issues and continuously build expertise in our platform.
- →Be available for incoming support cases during scheduled shifts, including occasional weekends and holidays.
- →Support Everbridge’s mission during unexpected emergencies by providing rapid technical response when called upon.
Requirements
- ✓2+ years of experience in a technical, customer-facing role
- ✓BS/BA degree
- ✓Strong troubleshooting skills across email systems, networking fundamentals, operating systems, database concepts, and SQL.
- ✓Familiarity with API/SSO technologies, web technologies, and cloud environments.
- ✓Experience with tools such as Sumologic, IIS, Active Directory, or PowerShell is a plus.
- ✓Excellent time management and organizational skills; able to manage multiple priorities with urgency.
- ✓Strong verbal and written communication skills with the ability to engage customers of varying technical levels.
- ✓A self-starter mindset with the ability to work independently and as part of a collaborative support team.
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