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Mid LevelFull-timeAPI
Salary Range
$22,950 - $31,050 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Software Technical Support professional to provide remote support for Experian EDQ clients. This role involves helping clients with data cleansing, validation, enrichment, and profiling solutions.
Key Responsibilities
- →Provide remote software technical support for Experian EDQ clients
- →Help solve clients' issues through email, phone, and ticketing systems
- →Diagnose and troubleshoot technical issues related to API, data processing, and application functionality
- →Collaborate with product development, Level 2 and Level 3 engineering teams, and account management to resolve complex technical issues
- →Document interactions with customers, including troubleshooting steps and solutions provided
- →Create knowledge base articles through the Knowledge Centered Service methodology
- →Stay informed about product updates, new features, and industry trends related to data quality management and API technologies
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About Experian
Experian is a global information services company that specializes in providing data and analytics solutions to businesses and consumers. Headquartered in Dublin, Ireland, with a presence in over 44 countries, Experian has been a leader in the information services industry since its inception in 1996. The company leverages advanced technology and extensive data resources to help organizations make informed decisions, mitigate risk, and identify growth opportunities. Its services are integral to sectors such as finance, retail, telecommunications, and healthcare, where accurate data is critical for operational efficiency and strategic planning. Experian offers a comprehensive suite of products and services, including credit reporting, fraud detection, marketing analytics, and decision automation. Key features of their solutions include real-time data processing, predictive analytics, and customizable reporting tools that enable clients to gain actionable insights. The company primarily targets financial institutions, retailers, and telecommunications providers, helping them manage credit risk, combat fraud, and enhance customer engagement. Additionally, Experian provides consumer credit reports and identity protection services, catering to individuals seeking financial transparency and security. Experian has established itself as a market leader, recognized for its innovative use of data and technology to solve complex business challenges. The company holds a significant market share in the information services industry, supported by its robust global infrastructure and commitment to data accuracy and compliance. Experian’s unique value proposition lies in its ability to integrate vast datasets with cutting-edge analytics, providing clients with unparalleled insights that drive business success and regulatory compliance. Its dedication to data privacy and ethical practices further reinforces its reputation as a trusted partner in the information services sector.
