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ManagerFull-timeRustGo
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Newsela, where you will own and grow a large portfolio of customers, driving measurable outcomes across retention, adoption, and expansion. This high-volume, outcomes-driven role blends Customer Success with an account management mindset, focusing on helping teachers and students succeed while growing the business.
Key Responsibilities
- →Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
- →Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
- →Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions
- →Lead renewal strategy and execution, reducing risk and securing long-term partnerships
- →Identify and drive expansion opportunities in partnership with Sales
- →Run efficient, scalable motions to maximize reach and impact
- →Conduct discovery to understand goals and position Newsela as a strategic partner
- →Solve root causes of customer challenges
- →Maintain accurate forecasting, planning, and execution tracking
- →Leverage core tools like Salesforce, Gainsight, Gong, and Salesloft to manage your book of business
- →Continuously seek feedback and improve your approach
Requirements
- ✓2+ years of experience managing a large or high-volume portfolio of accounts
- ✓Proven success owning renewals, retention, or expansion targets
- ✓Comfortable making frequent proactive calls and running many customer conversations weekly
- ✓Strong prioritization skills and ability to manage 150–300 accounts effectively
- ✓Data-driven and outcomes-focused with experience in scalable customer motions
- ✓Direct, clear communicator who builds trust quickly
- ✓Naturally takes ownership and follows through on commitments
- ✓Proactively seeks feedback and continuously improves
- ✓Skilled at diagnosing root causes and solving problems independently
- ✓Track record of meeting or exceeding goals/OKRs
- ✓Experience with Gong, Salesloft, Salesforce, or similar tools is a plus
- ✓Background in education is a plus but not required
Benefits
- ★Comprehensive medical benefits with employer contribution to premiums and HSA accounts
- ★Additional benefits such as pet insurance and free access to the Calm app
- ★Fully remote work with a monthly tech stipend
- ★Inclusive benefits including parental leave, fertility support, and adoption support
- ★401(k) plan with employer match
- ★Flexible PTO plus 10 company holidays and winter break
- ★Annual learning and development allowance
- ★Opportunity to make a difference in education
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