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Mid LevelFull-timeJavaScriptPythonJavaAIAPI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for Fable’s first Support Engineer to own the end-to-end technical support experience for our customers. This foundational role will serve as the primary technical point of contact post-sale, ensuring customers successfully deploy, adopt, and scale the Fable platform.
Key Responsibilities
- →Serve as the primary technical escalation point for customer issues
- →Investigate, reproduce, and resolve platform, integration, and data-related challenges
- →Analyze logs, APIs, configurations, and workflows to identify root causes
- →Support customers with API integrations, SSO/SAML setup, and security tool ecosystem connections
- →Establish ticketing workflows, SLAs, and escalation paths
- →Work closely with Technical Account Management and Sales Engineering during onboarding
- →Surface recurring issues, feature gaps, and field insights to Product and Engineering
Requirements
- ✓2–5+ years in Technical Support, Support Engineering, Solutions Engineering, or a related customer-facing technical role in SaaS
- ✓Experience supporting security platforms, GRC tools, IT infrastructure, or data-driven SaaS products
- ✓Comfortable working with APIs, logs, JSON payloads, SSO (SAML/OIDC), and integration troubleshooting
- ✓Experience in early-stage (Seed–Series C) or high-growth environments
- ✓Able to clearly translate technical findings into concise updates for both technical and non-technical stakeholders
- ✓Self-starter who thrives in fast-paced environments, takes initiative, and is motivated by delivering exceptional customer outcomes.
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