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Mid LevelFull-timeMachine LearningAgileGo
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Associate to join Faire, an online wholesale marketplace empowering independent retailers globally. In this role, you will directly engage with brand and retailer partners, providing high-quality support across various channels to help their businesses succeed.
Key Responsibilities
- →Provide real-time support to customers via phone, email, and chat, addressing questions and concerns promptly and effectively.
- →Use CRM tools to manage customer interactions, ensuring all communications are logged and tracked accurately.
- →Collaborate with the team to meet key performance metrics such as response times, customer satisfaction, and issue resolution.
- →Participate in regular training sessions to improve skills and stay updated on Faire's products and policies.
- →Contribute to a team environment that encourages continuous learning and peer support.
Requirements
- ✓Experience in customer service, preferably in a phone-based support role.
- ✓Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically.
- ✓Proficiency in using CRM and other customer support tools.
- ✓Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues.
- ✓A team player who is adaptable and agile, capable of working in a dynamic, remote environment.
- ✓Alignment with Faire's core values and a genuine passion for supporting and serving our community.
Benefits
- ★Eligibility for benefits
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