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Mid LevelFull-timeMachine LearningGoAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Faire is looking for an on-site IT Support Technician to join their IT team in Waterloo. This role involves daily support work, event support, and project improvement tasks, all while maintaining clear communication and reliable follow-through.
Key Responsibilities
- →Work in the Jira ticket queue throughout the day, handling tickets with strong communication and ownership
- →Support employees with MacOS, SaaS tools, account access, and general troubleshooting
- →Troubleshoot issues with devices, the network, Zoom rooms, etc., partnering with IT Engineering to implement solutions
- →Communicate clearly with employees through Slack, Zoom, Jira, and in person
- →Support internal events such as Makers Faire, including planning, setup, equipment testing, and day-of assistance
- →Take on ambiguous tasks and work independently to deliver high-quality results
- →Look for ways to simplify, improve, or automate repetitive support tasks
- →Update and create documentation in Notion to make processes clearer for the team
Requirements
- ✓2+ years of experience in an IT Support, Help Desk, or deskside role
- ✓Experience supporting MacOS, SaaS applications, and basic A/V setups
- ✓Strong troubleshooting skills and the ability to solve issues independently
- ✓Comfortable using tools such as Jira, Slack, Zoom, Notion, and FleetDM
- ✓Clear written and verbal communication
- ✓Organized and able to manage multiple tasks at once
- ✓Comfortable working in the office and handling hands-on support needs
- ✓Self-starter who can take initiative and run with tasks
- ✓Interest in automation or improving workflows
- ✓Experience assisting with company events
- ✓Curiosity about new tools and ways to make IT support more efficient
Benefits
- ★Competitive salary and equity
- ★Benefits package
