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ManagerFull-time
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a VIP Account Manager to join our team at FanDuel Group. This role focuses on building and maintaining relationships with VIP customers in the Alberta market for our online casino and sportsbook.
Key Responsibilities
- →Plan and drive multiple campaigns while maintaining end-to-end accountability for VIP satisfaction
- →Liaise with various departments to ensure optimum VIP player journeys and processes
- →Work closely with the VIP Director, Marketing, and Commercial Teams to create and track execution plans
- →Regular meetings with internal VIP Operations Teams and Stakeholders to drive new launches and projects
- →Deliver against company responsible gaming protocols
- →Develop and track budgets with the VIP Team
- →Establish, monitor, and report on goals and KPIs
- →Provide recommendations for new VIP rewards and implement new program features
Requirements
- ✓Minimum 2 years of experience in high-end customer service field
- ✓Excellent verbal and written communication skills
- ✓Business to Customer Sales experience preferred
- ✓Experience with and a solid understanding of data analytics
- ✓Knowledge of online gaming industry essential
- ✓Passionate about providing top level service
- ✓Confident and people-focused personality
- ✓Strives to meet targets and deadlines
- ✓Excellent organizational and planning skills
- ✓Understanding of Marketing processes preferred
- ✓Willing and able to work non-traditional business hours
- ✓Travel for this role is expected approximately 25% of the time
Benefits
- ★Extended medical, vision, and dental coverage
- ★Life insurance
- ★Disability insurance
- ★Retirement program with employer contributions
- ★Cash bonuses and stock program participation
- ★12 holidays and 2 floating holidays
- ★Paid sick time
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