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Mid LevelFull-timeVueGitAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a passionate and proactive Technical Customer Support Executive to join our support team at Fanvue, the fastest-growing creator monetisation platform in the creator economy. This role focuses on supporting creators and fans with clarity, ownership, and professionalism.
Key Responsibilities
- →Respond to customer queries from creators and fans via live chat, phone, and email.
- →Provide timely, thoughtful, and solution-focused responses.
- →Provide technical support and step-by-step guidance
- →Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
- →Escalate urgent or complex queries appropriately, following existing protocols.
- →Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.
- →Proactively flag bugs, feedback, or trending support topics to the wider team.
- →Contribute to internal documentation and user-facing help articles as needed.
- →Work towards ambitious OKRs
Requirements
- ✓2+ years in a technical customer support role, preferably in a digital, creator, or tech platform.
- ✓2+ years of experience in a helpdesk, IT support, or customer service tech role.
- ✓Strong troubleshooting skills and comfort with computer systems, mobile devices, and networking basics.
- ✓Excellent written and spoken English (native level), with an empathetic, concise, and friendly tone.
- ✓Familiarity with Intercom, Slack, Notion, Retool, or similar tools
- ✓Eye for detail, patience, and problem-solving under pressure
- ✓A team mindset, but able to work independently too
- ✓Fast learner who can pick up new tools and processes with confidence.
- ✓Calm under pressure and resourceful when solving problems.
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