Marketplace Onboarding Specialist (Night Shift) at fieldnation

Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.   Why is this role important to Field Nation?  The Onboarding Specialist plays a critical role in ensuring the successful activation and engagement of Providers and Service Companies joining the Field Nation marketplace. As one of the first points of contact for new marketplace participants, this role is responsible for delivering a structured and consultative onboarding experience that enables Providers and organizations to successfully launch their operations on the platform. This role is highly customer-facing and involves working directly with high-value Providers and Service Companies, including strategic partners and referred organizations that require a more hands-on onboarding experience. The Onboarding Specialist serves as a trusted advisor and platform expert, ensuring these users understand Field Nation’s tools, workflows, and marketplace dynamics so they can successfully engage with work orders and grow their business. The role also collaborates closely with Sales, Customer Success, Product, Marketing, and Provider Experience teams to ensure a smooth onboarding journey and continuously improve the activation process. This is an opportunity to work in a fast-paced, high-growth marketplace environment where collaboration, proactive problem solving, and continuous improvement are key. What you'll get to do: Provider & Service Company Onboarding • Lead the end-to-end onboarding experience for new Providers and Service Companies joining the Field Nation marketplace. • Support onboarding for high-value and high-potential Providers, ensuring they successfully complete onboarding requirements and gain marketplace access. • Deliver consultative onboarding support by understanding each Provider or Service Company’s business model, goals, and service capabilities. • Conduct live onboarding sessions, platform demos, and training sessions to educate users on Field Nation workflows and best practices. Customer Engagement & Support • Act as a primary point of contact for Providers and Service Companies during onboarding. • Provide white-glove onboarding support to larger Service Companies and strategic partners. • Assist Providers in understanding key platform functions including work order management, counteroffers, expenses, and work order updates. • Serve as an escalation point for onboarding issues, helping identify and resolve blockers that may delay marketplace access. Cross-Functional Collaboration • Partner with Sales, Customer Success, Product Management, Marketing, and Provider Experience teams to support successful onboarding outcomes. • Coordinate onboarding timelines and communicate progress with both internal stakeholders and external users. Reporting & Continuous Improvement • Track onboarding progress and maintain accurate reporting on onboarding activity. • Identify friction points in the onboarding journey and recommend improvements that enhance the onboarding experience and accelerate user adoption. • Support the development of onboarding resources and documentation to help new users succeed on the platform. You might be a good fit if you have: • Excellent verbal and written communication skills with a consultative and customer-focused approach. • Strong organizational and time-management skills with the ability to manage multiple onboarding initiatives. • Experience working in customer-facing roles, ideally supporting onboarding, implementation, or account activation. • Ability to work directly with high-value individuals and organizations and guide them through onboarding processes. • Experience delivering product demos, onboarding training sessions, or customer education programs. • Strong problem-solving and analytical skills with the ability to identify opportunities for improvement. • A proactive, self-driven team player comfortable working in a fast-paced and dynamic environment. Position Type/Expected Hours of Work: • Working Days: Hybrid, Monday to Friday (3 days work from home + 2 days work from office) We come into the office on Mondays & Tuesdays. • Working Hours: 8:00 pm - 5:00 am (it is a Night-Shift role) Office Location: • Sector 12, Uttara, Dhaka, Bangladesh (Hybrid) Salary Range: • BDT 50,000 - 65,000 (Monthly) Why we think you'll love it here: At Field Nation, we believe great work deserves great support. Here’s a snapshot of the benefits designed to reward performance, support well-being and create an enjoyable workplace experience. 1. Compensation & Financial Rewards Because hard work should feel like winning. • Field Nation LLC Performance Reward – Because every citizen of Field Nation deserves a stake in the win! • Festival Bonus – Celebrate the big festivals with some extra cheer (and cash!). • Referral Bonus – Incentives for successful employee referrals. • Gratuity – Honoring your long-term dedication • Leave Encashment – Opportunity to encash unused annual leave balance at year-end. 2. Health & Wellness Your body, mind, and family matter. • Medical Insurance – Comprehensive health coverage for employees and their immediate family (spouse and children). • Gym Membership – Stay fit, active, and energized. 3. Daily Operations & Office Perks • Complimentary Lunch / Dinner – Because good work needs good food. • Unlimited Tea & Coffee – Keep the energy flowing. • Transportation – Helping you get to work hassle-free. • Mobile Data Allowance – Allowances to ensure connectivity. 4. Professional Development • Career Development Budget – Dedicated funds for professional learning and growth. 5. Culture, Events & Time Off Fostering work-life balance and strong team connections. • • Work Model: Hybrid (2 days in-office, 3 days remote per week) – balance is key. • Summer & Winter Field Weeks – Two annual team retreats to connect, collaborate, and recharge. • Quarterly Team Outing Budget – Enjoy exciting activities and quality time with your team to bond, relax and celebrate together. • Occasional Gifts – Surprises and gifts to celebrate milestones & welcome new faces. • Leave Benefits: • Maternity Leave • Paternity Leave • Hajj/Umrah Leave • Paid Time Off – Take the time you need! Covers annual, casual, and sick leave so you can recharge and come back ready to shine. Why Field Nation?   At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019 and a Top 150 Workplace in 2020, 2021 & 2022. We look to hire extraordinary people and provide them with extraordinary benefits.