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SeniorFull-timeRust
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our Customer Success Team at Filigran. This role involves guiding and growing relationships with customers across the Middle East, ensuring their success and satisfaction throughout their journey with Filigran.
Key Responsibilities
- →Own and manage the full customer journey: onboarding, adoption, training, and renewal
- →Deliver training and carry out missions for customers
- →Build strong, proactive relationships with customers across the Middle East
- →Identify and support opportunities for upsell and cross-sell in partnership with Sales
- →Coordinate with internal teams to resolve customer issues quickly and effectively
- →Collect and share customer feedback to improve product and service quality
- →Track success metrics and use data to inform customer strategy and engagement
Requirements
- ✓5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or tech
- ✓3+ years of experience in the cybersecurity sector, especially threat intelligence
- ✓Fluent in Arabic and English
- ✓Based in Saudi Arabia with experience supporting regional customers in the Middle East
- ✓Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)
- ✓Excellent communication skills and comfort working in English-first environments
- ✓Comfortable in a remote, async-first culture
- ✓Experience with CRM/CSM tools, customer journey tracking, and success metrics
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