Project Manager, Customer Success at Firmpilotailawfirmmarketing

FirmPilot is growing quickly, and we’re looking for a Project Manager to support our Customer Success function. This role is responsible for driving execution across client engagements, ensuring projects are delivered on time, at a high standard, and with a strong client experience. You’ll sit at the center of customer success, website development, and internal operations, helping translate client needs into structured, well-managed projects in a fast-paced environment. What You’ll Do: • Own project management across multiple customer accounts from onboarding through delivery • Manage timelines, deliverables, and communication for website development and client-facing projects • Act as the central point of coordination between Customer Success, Engineering, Product, and clients • Ensure projects stay on track by proactively identifying risks, blockers, and delays • Provide clear, consistent updates to clients on status, timelines, and next steps • Support onboarding and implementation processes to ensure a smooth customer experience • Help build and improve internal workflows, documentation, and project management systems • Maintain high standards for execution, organization, and client satisfaction What You Bring: • 3-5 years of experience in project management, customer success, or account coordination • Experience managing website builds or digital projects preferred • Strong organizational skills with the ability to manage multiple projects simultaneously • Clear, concise communication skills with both internal teams and external clients • Ability to operate effectively in a fast-paced, startup environment • High attention to detail and strong follow-through Nice to Have: • Experience working with marketing, SEO, or web development teams • Familiarity with tools like Jira, Asana, Notion, or similar • Experience in a SaaS or agency environment What We Offer: • Health, dental, vision benefits - 100% premiums for employee paid by the company • Discretionary Time Off • 11 Federal Holidays, 2 Floating Holidays • Real ownership over your work and direct access to leadership • Career growth and leadership opportunities as the Customer Success function scales • A chance to work with a product that clients truly value and a team that moves with purpose • A culture built on high standards, trust, clarity, and speed • Pursuant of pay transparency laws, the anticipated good faith base range for this role $70,000 - $85,000