Loading...
Mid LevelFull-timeGit
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an Agent Support Specialist to join First Connect Insurance Services, a digital platform connecting independent insurance agents with top US carriers. This role involves delivering exceptional support to agents and partners through various communication channels while ensuring seamless carrier appointment processing.
Key Responsibilities
- →Respond to agent inquiries via calls, live chats, and emails, providing accurate information and timely resolutions
- →Review and process carrier appointment requests, ensuring accuracy and compliance with carrier requirements
- →Communicate with carrier representatives to clarify discrepancies, resolve issues, and track appointment statuses
- →Maintain accurate records of communications and appointment activities in HubSpot CRM
- →Collaborate with internal teams to address agent concerns and streamline processes
- →Monitor open inquiries to ensure timely follow-ups and proactive issue resolution
- →Contribute to support resources, such as FAQs and process guides, to assist agents and improve workflows
- →Uphold service excellence by adhering to response time standards and delivering high-quality interactions
Requirements
- ✓5+ years of experience in the insurance industry; experience in insurtech is preferred
- ✓Knowledge of P&C insurance carriers, appetites, and processes
- ✓Insurance license preferred but not required
- ✓Strong experience with databases, reporting, and tracking tools
- ✓Proficiency in MS Office (particularly Excel) and Google Suite
- ✓Excellent written and verbal communication skills
- ✓Strong organizational skills and attention to detail
- ✓Ability to manage multiple priorities in a fast-paced environment
Benefits
- ★Multiple medical plans to choose from and 100% employer-covered dental; vision plans for team members and their families
- ★A 401(k) retirement plan, short- and long-term disability, employer-paid life insurance
- ★Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- ★Work-From-Home Stipend – Employer-provided WFH equipment and an $85 monthly expense stipend
- ★Equity — This position is eligible for equity compensation
- ★Training and Career Growth — Training and internal career growth opportunities
- ★Flexible Time Off — Flexible time off policy
Free to sign up. Takes 30 seconds.
