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Mid LevelFull-timeRust
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an exceptional Spanish Speaking Customer Onboarding Specialist to join our global business at this time of rapid expansion. This role focuses on ensuring a quality efficient build and accuracy of data migrated for all our Partners coming onto the Fresha Ecosystem.
Key Responsibilities
- →Confidently communicate the onboarding process and set expectations of the project plan
- →Guide and train partners on the Fresha platform to encourage platform adoption
- →Provide quality assurance and demonstrate attention to detail during the onboarding process
- →Lead the partner onboarding journey; manage potential risks and handle objections
- →Understand our partners business requirements and challenges that Fresha will help solve
- →Scope competitor software, document processes and make continuous improvement a priority
- →Guide, educate and provide product training to ensure a seamless partner handover experience
- →Create and share training materials (video recordings, meeting notes and help centre articles)
- →Focus on making sure they actively use our system and utilise our payment/add-on features
- →Create clear tasks using Hubspot and leverage Loom recordings to accurately give instructions
- →Manipulate and clean data sheets; leveraging our CSV migration tools to import data in bulk
- →Assist our partners in getting the best possible onboarding experience
Requirements
- ✓Commercially minded, understanding critical needs of Partners onboarding
- ✓Managing expectations of a partner right from the start
- ✓Exceptionally high organisational and time management skills
- ✓Excellent oral and written communication skills in English
- ✓Proficient in Excel and data cleaning an asset
- ✓Project coordination experience or certification highly desired
- ✓Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset
- ✓Ability to identify problems and opportunities as well as offer or implement actions and solutions
- ✓Strong analytical and troubleshooting skills
- ✓An ability to influence others through effective communication and negotiations
- ✓Flexible and comfortable working in a fast-paced and changing environment
- ✓Creative thinking and problem-solving mindset
- ✓Ability to interact with people from across the business and build strong relationships
- ✓Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required
- ✓Self-starter and highly proactive approach
