Loading...
SeniorFull-time
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Freshworks seeks an experienced Engineering Manager to lead a growing team of Engineers that builds and scales one of our many products. As a technical leader, you will own the engineering vision and oversee the technical standards your team thrives on.
Key Responsibilities
- →Own the development practices and standards for your team
- →Own the technical architecture, drive engineering design and shoulder critical decisions
- →Understand, prioritize, and deliver the feature roadmap while chipping away at the technical debt
- →Work effectively with a cross-functional team of product managers, designers, developers, and QA
- →Own the communication of the team’s progress and perception of the team itself
- →Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution
- →Collaborate with Talent Acquisition to drive sourcing, screening, interviewing and recruitment of the right talent for your team
- →Continuously improve the productivity of your team by identifying investments in technology, process, and continuous delivery
- →Own the morale of your team, unblock them at critical junctures, break ties in a timely manner
- →Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers
Requirements
- ✓Accomplished record as an individual contributor
- ✓Experience managing an engineering team
- ✓Ability to coach and develop young talent
- ✓Strong technical background and leadership skills
Free to sign up. Takes 30 seconds.
About Freshworks
Freshworks is a leading provider of customer engagement and IT solutions, specializing in creating innovative software that helps businesses streamline operations and enhance customer interactions. Headquartered in the United States, with a global presence, the company was founded in 2010 with a mission to build a new generation of business software that is easy to use, powerful, and accessible. Operating at the intersection of customer service, IT service management, and sales, Freshworks leverages cutting-edge technology to empower organizations of all sizes to deliver exceptional experiences and improve productivity. The company offers a comprehensive suite of products, including Freshdesk for customer support, Freshservice for IT service management, and Freshsales for sales automation. These solutions are designed with intuitive interfaces, AI-driven automation, and robust analytics to simplify complex workflows and provide actionable insights. Freshworks caters primarily to small and medium-sized businesses, as well as enterprises, across various industries, helping them to centralize communication, resolve issues efficiently, and foster stronger relationships with their customers and employees. Key features such as omnichannel support, self-service portals, and customizable workflows ensure that businesses can adapt the tools to their specific needs. Freshworks has established itself as a trusted name in the customer engagement space, recognized for its commitment to innovation and customer-centric approach. The company has achieved significant milestones, including rapid growth in its user base and recognition in industry rankings for its software excellence. By prioritizing scalability, security, and ease of integration, Freshworks differentiates itself by offering solutions that not only address immediate business challenges but also evolve with the changing demands of the market. Its unique value proposition lies in combining powerful functionality with a user-friendly experience, making advanced business tools accessible to organizations at every stage of their growth.
