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SeniorFull-time
Salary Range
$13,260 - $17,940 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Program Manager to join our team. This role focuses on managing complex product development programs across multiple teams and services.
Key Responsibilities
- →Define and consolidate requirements by collaborating with product, engineering, and business stakeholders
- →Prioritize initiatives with Engineering Managers and Technical Architects
- →Evaluate technical trade-offs and guide informed decisions
- →Develop detailed execution plans and monitor progress
- →Lead end-to-end execution from design to deployment
- →Drive cross-functional collaboration across product, design, engineering, QA, and operations
- →Communicate program progress, risks, and dependencies to stakeholders
- →Operate across services and platforms to deliver cohesive solutions
Requirements
- ✓Experience in program management or product development
- ✓Strong understanding of system dependencies and architectural considerations
- ✓Ability to collaborate with multiple stakeholders and lead cross-functional teams
- ✓Experience with developing execution plans and monitoring progress
- ✓Excellent communication and leadership skills
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About Freshworks
Freshworks is a leading provider of customer engagement and IT solutions, specializing in creating innovative software that helps businesses streamline operations and enhance customer interactions. Headquartered in the United States, with a global presence, the company was founded in 2010 with a mission to build a new generation of business software that is easy to use, powerful, and accessible. Operating at the intersection of customer service, IT service management, and sales, Freshworks leverages cutting-edge technology to empower organizations of all sizes to deliver exceptional experiences and improve productivity. The company offers a comprehensive suite of products, including Freshdesk for customer support, Freshservice for IT service management, and Freshsales for sales automation. These solutions are designed with intuitive interfaces, AI-driven automation, and robust analytics to simplify complex workflows and provide actionable insights. Freshworks caters primarily to small and medium-sized businesses, as well as enterprises, across various industries, helping them to centralize communication, resolve issues efficiently, and foster stronger relationships with their customers and employees. Key features such as omnichannel support, self-service portals, and customizable workflows ensure that businesses can adapt the tools to their specific needs. Freshworks has established itself as a trusted name in the customer engagement space, recognized for its commitment to innovation and customer-centric approach. The company has achieved significant milestones, including rapid growth in its user base and recognition in industry rankings for its software excellence. By prioritizing scalability, security, and ease of integration, Freshworks differentiates itself by offering solutions that not only address immediate business challenges but also evolve with the changing demands of the market. Its unique value proposition lies in combining powerful functionality with a user-friendly experience, making advanced business tools accessible to organizations at every stage of their growth.
