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Entry LevelFull-time
Salary Range
$6,800 - $9,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Lead Operations Specialist to manage lead operations and ensure efficient lead distribution across systems.
Key Responsibilities
- →Manage lead operations, including lead routing, assignment updates, and enrichment processes to ensure timely and accurate lead distribution.
- →Handle ticket management by addressing and resolving requests related to lead assignment, campaign execution, and system updates.
- →Assist in basic reporting and data analysis, helping teams track lead flow, funnel performance, and SLA adherence.
- →Ensure data integrity and hygiene in Salesforce and Marketo by conducting regular audits and updates.
- →Work closely with Sales and Marketing stakeholders to refine lead qualification criteria, segmentation, and campaign execution.
- →Support the implementation of automation workflows to enhance marketing and sales alignment.
- →Troubleshoot lead-related issues in Salesforce and Marketo, coordinating with IT and RevOps teams for resolution.
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About Freshworks
Freshworks is a leading provider of customer engagement and IT solutions, specializing in creating innovative software that helps businesses streamline operations and enhance customer interactions. Headquartered in the United States, with a global presence, the company was founded in 2010 with a mission to build a new generation of business software that is easy to use, powerful, and accessible. Operating at the intersection of customer service, IT service management, and sales, Freshworks leverages cutting-edge technology to empower organizations of all sizes to deliver exceptional experiences and improve productivity. The company offers a comprehensive suite of products, including Freshdesk for customer support, Freshservice for IT service management, and Freshsales for sales automation. These solutions are designed with intuitive interfaces, AI-driven automation, and robust analytics to simplify complex workflows and provide actionable insights. Freshworks caters primarily to small and medium-sized businesses, as well as enterprises, across various industries, helping them to centralize communication, resolve issues efficiently, and foster stronger relationships with their customers and employees. Key features such as omnichannel support, self-service portals, and customizable workflows ensure that businesses can adapt the tools to their specific needs. Freshworks has established itself as a trusted name in the customer engagement space, recognized for its commitment to innovation and customer-centric approach. The company has achieved significant milestones, including rapid growth in its user base and recognition in industry rankings for its software excellence. By prioritizing scalability, security, and ease of integration, Freshworks differentiates itself by offering solutions that not only address immediate business challenges but also evolve with the changing demands of the market. Its unique value proposition lies in combining powerful functionality with a user-friendly experience, making advanced business tools accessible to organizations at every stage of their growth.
