Loading...
Entry LevelFull-timeAI
Salary Range
$22,950 - $31,050 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Specialist to join our team. This role focuses on providing first-line support and consultations about our products and services.
Key Responsibilities
- →Handle customer and internal user requests via chat, email, and phone in English
- →Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI, and more
- →Resolve technical issues by providing technical diagnostics and collecting information about customer and user incidents
Requirements
- ✓Strong communication skills in English
- ✓Technical knowledge of Cloud, CDN, Hosting, and AI services
- ✓Ability to diagnose and resolve technical issues
- ✓summaryBullets: ["Handle customer requests via chat, email, and phone", "Provide consultations about products and services", "Resolve technical issues", "Provide technical diagnostics", "Collect information about incidents", "Forward information to higher levels of support", "Communicate effectively in English"]
- ✓requirementBullets: ["Strong communication skills in English", "Technical knowledge of Cloud, CDN, Hosting, and AI services", "Ability to diagnose and resolve technical issues", "Experience with customer support", "Problem-solving skills", "Technical aptitude", "Professional demeanor"]
- ✓benefitBullets: []
Free to sign up. Takes 30 seconds.
About Gcore
Gcore is a leading provider of high-performance cloud computing and edge computing solutions, specializing in delivering low-latency services to global clients. Headquartered in Zug, Switzerland, with a strong presence in Europe and North America, Gcore has established itself as a trusted name in the technology sector since its inception. The company focuses on leveraging advanced infrastructure to support businesses requiring robust, scalable, and secure digital operations, catering to industries ranging from gaming and media to enterprise IT and IoT. Gcore offers a comprehensive suite of products, including cloud hosting, content delivery networks (CDNs), edge computing, and AI acceleration services. Key features of their offerings include ultra-low latency, high availability, and stringent security protocols, ensuring optimal performance for data-intensive applications. Their target audience includes developers, enterprises, and content creators who demand reliable and efficient solutions to enhance user experiences and streamline operations. Gcore’s platform is designed to handle complex workloads while providing flexibility and scalability to meet evolving business needs. Notable achievements include Gcore’s recognition as a leader in the edge computing market, driven by its innovative approach to decentralizing data processing closer to end-users. The company’s unique value proposition lies in its ability to combine cutting-edge technology with a customer-centric approach, offering tailored solutions that address specific industry challenges. By continuously investing in research and development, Gcore maintains a competitive edge, positioning itself as a forward-thinking partner for businesses seeking to harness the full potential of modern cloud and edge technologies.
