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ManagerFull-timeAI
About the Role
We are looking for a Customer Intelligence Manager to join our team. This role focuses on optimizing user journeys and turning feedback into actionable insights to enhance customer experience.
Key Responsibilities
- βLead initiatives to optimize end-to-end user journeys, ensuring consistent, high-quality experiences across all touchpoints.
- βAnalyze user feedback and behavioral data to identify pain points, develop actionable insights, and implement improvements.
- βCollaborate with cross-functional teams to align product and service delivery with user expectations.
- βDevelop and monitor KPIs to measure the impact of experience enhancements and track progress.
- βManage customer support escalations, ensuring timely and effective resolution while identifying trends to prevent future issues.
Requirements
- βProven experience in customer experience, operations, or a similar role, preferably in fintech or a fast-paced, growth-oriented environment.
- βStrong analytical skills with the ability to translate data into actionable strategies.
- βExceptional communication and collaboration skills to work across diverse teams.
- βAbility to manage multiple projects, prioritize tasks effectively, and deliver results under tight deadlines.
- βA user-focused mindset with creative problem-solving skills.
