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ManagerFull-timeRustGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to help GitLab customers realize the full value of our DevSecOps platform. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices.
Key Responsibilities
- →Build and maintain trusted advisor relationships with customers, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
- →Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence.
- →Lead and participate in workshops to help customers understand and use the full value of the GitLab solution.
- →Measure and monitor customers’ progress against critical and key performance indicators.
- →Translate customer product usage data into clear, actionable recommendations.
- →Establish and manage regular touchpoints with customers to review strategic and technical objectives.
- →Collaborate with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution.
Requirements
- ✓Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
- ✓Background in customer success, professional services, technical account management, or a related function.
- ✓Ability to understand and discuss Git, common branching strategies, and version control workflows.
- ✓Knowledge of the software development lifecycle, including development pipelines and tooling.
- ✓Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
- ✓Skill in translating product usage data and technical details into clear, actionable insights.
- ✓Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices.
- ✓Openness to learning with transferable skills from adjacent roles or industries.
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