Senior Program Manager, People Operations at Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Program Manager, you will help build the process architecture for GitLab’s People Operations team. This role reports to the hiring manager and is part of how we are bringing structure to a fast-growing function that supports onboarding, offboarding, internal movement, team member questions, and Workday-related operations. You will focus on documenting current state processes, designing future state workflows, and creating a practical roadmap that helps the team scale in a more efficient and sustainable way. This is a strong fit if you want to shape how a core People function works across teams. You will map end-to-end processes across People Operations and partner teams, identify gaps and handoffs, and help define a clearer service delivery framework as GitLab grows. You’ll work across technical and non-technical groups and help turn complex workflows into designs that are easier to understand, improve, and maintain. This is an all-remote role working across time zones with stakeholders in People Ops, People Technology, Finance, Legal, IT, and leadership. You’ll operate in GitLab’s handbook-first, async-by-default culture, where the process documentation, KBAs, and SOPs you create are core to how the function works. This role is central to People Operations’ shift toward a more structured, scalable, and data-informed operating model, and the process architecture you build will help create a durable foundation for the team’s future growth. What You’ll Do • Map end-to-end People Operations processes across areas such as onboarding, offboarding, internal movement, team member support, and Workday-related operations. • Document current state workflows, key points, dependencies, system steps, and manual tasks to create a complete view of how work happens today. • Design future state processes that improve efficiency, scalability, and service delivery across People Operations. • Partner with cross-functional teams, including Talent Acquisition, IT, payroll, legal, compliance, and People Operations leads, to understand upstream and downstream handoffs. • Create process inventories, supporting documentation, and clear artifacts that teams can use to align on how services should work. • Develop roadmaps that outline the changes, sequence, and partnerships needed to move from current state to future state. • Support implementation planning by working with operations leads and other partners, while keeping your primary focus on process analysis and design. • Enable team members with practical tools and approaches for documenting and analyzing simpler processes so the function can build this capability over time. What You’ll Bring • Business process analysis and documentation for complex workflows that include both system-driven and manual steps across HR operations, process improvement, or similar operational environments. • Process design and documentation with the ability to create current state and future state process designs, including RACI matrices, SLAs, decision trees, and cross-functional handoff documentation, and translate them into clear requirements for tools like ServiceNow and Workday. • Cross-functional collaboration and communication to work effectively with technical and non-technical teams, ask probing questions, synthesize input, present recommendations in plain language, and align handoffs across partner functions. • Analytical and data-driven problem solving to review ticket datasets, process steps, system configurations, or spreadsheets, identify patterns and gaps, and use insights to prioritize improvements and support business cases. • Self-directed execution and prioritization with comfort defining a work plan, managing competing priorities, and building structure in environments with limited precedent. • Familiarity with HR systems and service delivery tools such as HRIS platforms and case management systems, with the ability to support process design in environments that use tools like Workday and ServiceNow. • Additional relevant experience in areas such as HR service delivery models, shared services, process improvement methods, knowledge base or self-service program development, SLA and service catalog design, automation and workflow tools, process maturity frameworks, global workforce support, or GitLab workflows. About the team The People Operations team supports GitLab team members through key lifecycle moments and day-to-day operational needs. We answer team member questions, manage onboarding and offboarding, support internal movement, and handle data and transaction work in systems such as Workday. This role sits within our broader operations function and will help us create a more consistent and scalable way of working across regions and partner groups. We collaborate asynchronously across the US, EMEA, and APAC, with a strong focus on improving service delivery, clarifying handoffs, and building sustainable processes as GitLab grows. How GitLab will support you • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range$94,100—$201,600 USD How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.