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Mid LevelFull-timeAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Givebutter is seeking a Customer Success Specialist to help nonprofits succeed through effective fundraising and product adoption. This role combines customer support with foundational fundraising guidance to help customers realize value from Givebutter’s platform.
Key Responsibilities
- →Host and support 1:many and some 1:1 sessions focused on product usage, common fundraising use cases, and adoption milestones.
- →Support customers post onboarding through structured, playbook-driven success motions.
- →Guide customers through core Givebutter features, workflows, and best practices via email, Zoom, and phone.
- →Deliver foundational fundraising guidance using established frameworks and resources.
- →Respond to inbound customer questions and proactively address adoption blockers.
- →Contribute to customer education by helping maintain and improve existing help content, guides, and training materials.
- →Capture and route customer feedback to internal teams.
- →Partner with Support, Onboarding, and Customer Success Managers to ensure a smooth and consistent customer experience.
Requirements
- ✓1 to 3 years of experience in a customer-facing role such as Customer Support, Customer Success, tech sales, or similar.
- ✓Comfort supporting multiple customers simultaneously in a scaled environment.
- ✓Strong written and verbal communication skills, with an ability to explain concepts clearly and concisely.
- ✓Tech-savvy, with confidence in learning and teaching software tools.
- ✓Strong organizational skills and attention to detail.
- ✓Experience with nonprofit CRMs or online fundraising platforms is a plus.
- ✓A customer-first mindset and willingness to collaborate cross-functionally.
- ✓Nice to have: 1 to 2 years of experience working with nonprofits, fundraising, donor engagement, or community-based organizations.
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