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Mid LevelFull-timePythonReactAWSPostgreSQL
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an English-fluent Technical Support Engineer to join GoFasti, a Talent-as-a-Service company that connects developers and designers from Latin America with global companies. This role requires providing L1/L2 technical support during live events and tradeshows, with a focus on troubleshooting and real-time issue resolution.
Key Responsibilities
- →Provide L1/L2 technical support during live events and tradeshows
- →Analyze and troubleshoot lead insight data discrepancies using PostgreSQL
- →Monitor product performance and respond to technical issues in real-time
- →Implement urgent product fixes and quick patches across the stack (React/FastAPI/Database)
- →Collaborate with the development team to escalate and resolve complex issues
- →Document support cases and maintain knowledge base articles
- →Perform data analysis to identify trends and potential product improvements
- →Support customers across US timezones during peak event periods
Requirements
- ✓3+ years of experience as a Technical Support Engineer
- ✓Experience with React (frontend) and FastAPI (backend)
- ✓Experience with PostgreSQL, including writing and optimizing queries
- ✓Hands-on experience with AWS services (Step Functions, Lambda)
- ✓Proficient in Python
- ✓Ability to implement quick fixes under pressure during live events
- ✓Experience with L1/L2 technical support or customer-facing technical roles
- ✓Strong problem-solving skills and ability to work under pressure
- ✓Excellent communication skills to explain technical issues to non-technical users
- ✓Availability to work flexible hours during event periods
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