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LeadFull-timeMicroservicesGitAIAPI
Salary Range
$165,750 - $224,250 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Staff Product Manager for CPaaS, Billing, and Phone Platform to lead the vision, strategy, and execution of HighLevel’s communication and billing infrastructure. This role is critical to the backbone powering voice, messaging, and platform-wide monetization.
Key Responsibilities
- →Own the vision, strategy, and execution of HighLevel’s CPaaS, Billing, and Phone Platform from architecture to day-to-day delivery.
- →Lead the roadmap and evolution of the communication platform, ensuring scalability, precision, and operational resilience.
- →Collaborate with communication providers and internal teams to optimize routing, reduce costs, and expand global capabilities.
- →Build and refine billing and reconciliation frameworks, ensuring all usage, cost, and revenue data align across systems.
- →Drive accuracy and transparency in usage-to-revenue mapping, connecting communication events to financial outcomes.
- →Partner with Finance and Infrastructure to ensure billing integrity, variance resolution, and audit readiness.
- →Define and maintain rate plans, pricing models, and cost attribution frameworks across all communication products.
- →Own the end-to-end billing lifecycle, including usage tracking, invoicing, reconciliation, and financial validation.
Requirements
- ✓8+ years of Product Management experience, including ownership of complex communication, billing, or platform infrastructure in SaaS or CPaaS environments.
- ✓Proven ability to design, launch, and scale systems that handle large volumes of communication events, billing records, and reconciliations.
- ✓Deep understanding of telephony and communication ecosystems including message routing, call delivery, number management, and usage metering.
- ✓Strong grasp of usage-based billing models, rate management, and reconciliation workflows across multi-tenant or multi-provider systems.
- ✓Experience collaborating with Finance, Infrastructure, and Engineering teams to ensure accuracy, compliance, and operational alignment.
- ✓Demonstrated success in building or managing communication cost attribution and profitability frameworks across multiple products or regions.
- ✓High comfort with hands-on execution — including data validation, variance analysis, and usage-to-revenue mapping.
- ✓Analytical mindset with experience using SQL, BI tools, or data models to identify issues, validate hypotheses, and improve billing accuracy.
- ✓Strong understanding of global communication compliance, regional regulations, and operational constraints in multi-provider environments.
- ✓Excellent stakeholder management and communication skills, with the ability to simplify complex platform concepts for cross-functional teams.
- ✓Track record of driving measurable impact through systemic improvements, automation, and data-driven decision-making.
Benefits
- ★Competitive salary and equity
- ★Remote-first culture
- ★Health insurance and 401k
- ★Well funded & profitable company
