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SeniorFull-timePythonRustAI
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Motive is seeking a Bilingual Technical Support Engineer to join our team. This role involves managing, tracking, diagnosing, and troubleshooting technical support issues for customers, as well as training and assisting other employees within the company.
Key Responsibilities
- →Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and customer experience.
- →Resolve support issues related to Motive's products.
- →Investigate the source of errors or bugs using available data and tools.
- →Assess the impact and prevalence of issues by analyzing data to determine root causes.
- →Utilize tools developed by the engineering team to modify erroneous user/driver data.
- →Provide constructive feedback to Tier 1 agents for training purposes.
- →Build trusting relationships with customers through open and interactive communication.
Requirements
- ✓Bilingual: Fluent in speaking Spanish and English (US).
- ✓Skilled in written communication in both Spanish and English.
- ✓2-3 years of experience in Customer Support, technical support, or software development.
- ✓Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
- ✓Familiarity with the software development process and tools for a SAAS based product.
- ✓Technical knowledge/troubleshooting skills and a willingness to learn and excel.
- ✓Ability to perform in-depth root cause analysis.
- ✓Basic knowledge of SQL and Python is a plus.
