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ManagerFull-timeRustAWSData ScienceGit
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
GRAIL is seeking a highly strategic, relationship-driven Customer Success Manager to join our Strategic Growth Accounts Team. This role will partner closely with a Key Account Manager to drive exceptional outcomes across some of our largest, highest-visibility accounts in the healthcare sector.
Key Responsibilities
- →Drive revenue realization through adoption, utilization, and retention
- →Serve as the primary post-sale relationship owner, translating account strategy into execution
- →Represent GRAIL at industry meetings, customer events, and conferences
- →Develop strong executive-level and operational partnerships
- →Lead customer onboarding and implementation for middle-tier accounts
- →Coordinate cross-functional teams to ensure delivery excellence
- →Monitor account health, performance metrics, and utilization
- →Collaborate with the Key Account Manager to identify upsell, cross-sell, and expansion opportunities
Requirements
- ✓BS/BA + 8+ years work experience or Master’s + 6+ years
- ✓3+ years of experience in customer success, relationship management, or client partnerships
- ✓Travel up to 30% for provider meetings and internal team engagements
Benefits
- ★Competitive salary and annual bonus/incentives
- ★Comprehensive benefits package including medical, dental, and vision coverage
- ★401(k) retirement plan with employer match
- ★Flexible time-off and mindfulness programs
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