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Mid LevelFull-timeRustGoAI
Salary Range
$35,700 - $48,300 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Helpdesk Engineer to join our team in Warsaw and serve as the primary IT point of contact for our growing hub. This role focuses on ensuring smooth IT operations and delivering an exceptional employee experience.
Key Responsibilities
- →Provide first-level IT support to team members, including troubleshooting hardware and software issues
- →Contribute to the global IT support queue, resolving end user tickets for Superhuman team members worldwide
- →Manage all events and large meetings in the Warsaw hub and maintain IT and AV assets
- →Provide, install, maintain, and troubleshoot hardware and software for existing team members and new hires
- →Manage and document IT and support requests, coordinate with vendors and service providers
Requirements
- ✓Bachelor’s degree in Information Technology, Computer Science, or related field
- ✓3+ years of experience in IT support, A/V equipment management, and/or event coordination
- ✓Strong knowledge of macOS and Windows
- ✓Experience with identity and access management platforms (Okta preferred) and MDM solutions
- ✓Familiarity with SaaS administration and enterprise tools
- ✓Excellent troubleshooting and problem-solving skills
- ✓Strong customer service orientation and communication skills
- ✓Comfortable working independently and as part of an international team
Benefits
- ★Professional growth with training, coaching, and regular feedback
- ★Comprehensive benefits package including life care, mental health care, and risk benefits
- ★Ample and defined time off
- ★Support to set up a home office
- ★Wellness and pet care stipends
- ★Learning and development opportunities
- ★Relocation support including visa assistance and relocation bonus
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