APAC Onboarding Lead at halter

ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners [Upgrade to PRO to see link] BOND, [Upgrade to PRO to see link] DCVC [Upgrade to PRO to see link] Blackbird [Upgrade to PRO to see link] Promus Ventures [Upgrade to PRO to see link] Rocket Lab’s Peter Beck and Icehouse ventures [Upgrade to PRO to see link] To find out more, visit our LinkedIn [Upgrade to PRO to see link] & Instagram [Upgrade to PRO to see link] About the role Our Customer Onboarding team is growing. We are looking for a Customer Onboarding Lead (APAC) to join the team as we scale globally. In this role, you will lead the launch experience that takes farmers from “brand new to Halter” to “fully up and running.” You will own launch delivery end to end across New Zealand and Australia, ensuring every customer gets set up quickly, feels confident using Halter day to day, and sees real value early. This is not just about completing onboarding steps. It is about delivering a world-class, repeatable launch experience at scale. You will balance high-touch support with efficient execution, raise the bar on quality, and build the operating rhythm that makes launches consistent and reliable as we grow. We are looking for a customer-obsessed, proactive leader who thrives in a fast-moving environment. You listen deeply, solve problems in real time, and can zoom in on details without losing momentum. Above all, you care about building experiences that customers rave about, and you can bring others along with you. What you'll be doing: Lead customer launch delivery across APAC - Own execution of the customer launch journey across NZ and Australia, from contract signed through confident, day-to-day product usage - Ensure launches follow established global frameworks, processes, and standards - Adapt launch execution to regional needs while staying aligned with global operating models to support scale Deliver a consistent, high-quality customer experience - Ensure customers feel supported, confident, and successful during their first critical months with Halter - Balance high-touch support with efficient, repeatable execution - Monitor launch quality and address issues that impact customer confidence or outcomes Lead and develop the APAC launch team - Direct and support frontline team members to complete launch activities using established guidelines and processes - Monitor daily operations, capacity, and workload to ensure smooth delivery - Secure hiring in-line and on-time with your recruitment strategy, and retain top talent - Coach, train, and develop team members to improve consistency, quality, and efficiency Execute against launch metrics and targets - Track and manage key launch metrics including activation, adoption, time-to-value, and cost-to-serve - Identify gaps or delays in execution and take corrective action - Escalate systemic issues and improvement opportunities to the Global Customer Launch team to root cause and solve Partner cross-functionally at a regional level - Work closely with Sales to manage handoffs and set clear customer expectations. - Partner with Support and Rev Ops to ensure launches are operationally sound. - Provide structured feedback to Product and Engineering on launch-related issues or opportunities. Who we’re looking for: - Customer leadership and customer centricity: A proven track record of leading teams to deliver exceptional customer experiences at scale. You build strong customer advocacy through clear communication, trust, and follow-through. You set the standard for what “great” looks like and create a culture where the customer comes first. - Strategic and critical thinking: You can zoom out to design and improve an onboarding operating model, and zoom in to unblock complex, unfamiliar customer situations in the moment. You use data and customer insights to diagnose issues, prioritise the right work, and continuously improve launch strategy, quality, and outcomes. - Operational excellence and program management: Strong organisational, time, and project management skills, with the ability to run multiple launches and priorities across regions. You build crisp feedback loops, align internal and external stakeholders, and drive projects from start to finish with clarity, pace, and accountability. - People leadership and coaching: Demonstrated experience coaching and developing frontline team members. You provide clear expectations, build capability through training and feedback, and create an environment where the team can perform consistently and sustainably as we scale. - Stakeholder management and influence: Confident partnering cross-functionally with Sales, Support, Rev Ops, Product, and Engineering. You can influence without relying on authority, and you communicate early, clearly, and constructively to drive alignment and outcomes. - Bias to action in fast-moving environments: You thrive in ambiguity and can make good decisions with imperfect information. You move quickly while protecting customer experience, and you know when to escalate, when to experiment, and when to standardise. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page [Upgrade to PRO to see link] for more information on working at Halter and don't forget to follow us on LinkedIn [Upgrade to PRO to see link] & Instagram [Upgrade to PRO to see link] WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"