Operations Program Manager, Central Ops at Handshake

ABOUT HANDSHAKE Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale. WHY JOIN HANDSHAKE NOW: - Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel - Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions - Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others - Build a massive, fast-growing business with billions in revenue THE ROLE The Operations Program Manager, Central Ops will own and drive high-impact operational programs across critical functions including Trust & Safety, Pay Operations, and Contractor Management. This role is responsible for designing, executing, and continuously improving processes that support scalable, high-quality operations. As an individual contributor, you will partner cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to identify opportunities, implement solutions, and track performance against key metrics. You will play a key role in bringing structure to ambiguity, improving operational efficiency, and ensuring programs run smoothly end-to-end. The ideal candidate is highly analytical, detail-oriented, and thrives in fast-paced environments where strong execution and cross-functional collaboration are essential. YOU WILL - Own and execute operational programs end-to-end across Central Ops functions - Analyze performance data to identify trends, gaps, and opportunities for improvement - Build and optimize processes to improve efficiency, quality, and scalability - Partner cross-functionally to launch and iterate on operational initiatives - Track and report on key metrics, ensuring programs meet performance targets - Drive continuous improvement through structured problem-solving and experimentation YOU HAVE - Strong analytical skills, with the ability to use data to inform decisions - Experience using SQL (or similar tools) to pull and analyze data - Demonstrated ability to manage cross-functional projects and influence stakeholders - Comfort operating in ambiguous environments and driving clarity - Strong organizational skills and attention to detail BONUS POINTS - Experience in Trust & Safety, Payments, or Contractor Operations - Strong problem-solving skills with a structured approach to complex challenges - Excellent communication skills, with the ability to clearly articulate insights and recommendations - Experience operating in fast-paced, metrics-driven environments WE OFFER Handshake delivers benefits that help you feel supported and thrive at work and in life. The below benefits are for full-time US employees. 🎯 Ownership: Equity in a fast-growing company 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend 📚 Growth: $2,000 learning stipend, ongoing development 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days 🤝 Connection: Team outings & referral bonuses Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers [Upgrade to PRO to see link]