GTM Systems Administrator at Harnessinc

Harness is led by technologist and entrepreneur Jyoti Bansal, founder of AppDynamics (acquired by Cisco for $3.7B). The company has raised ~$240M in Series E venture funding, is valued at $5.5B, and backed by top investors including Goldman Sachs, Menlo Ventures, IVP, Google Ventures, J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures and more. Harness is building the industry’s leading AI-powered software delivery platform, enabling teams worldwide to build, test, and deliver software faster, safer, and more reliably. Writing code is only 30–40% of the engineering lifecycle — the rest involves testing, deployments, security, compliance, and optimization. Harness brings AI and automation to this outer loop, turning complex, time-consuming workflows into streamlined processes at massive global scale. The platform includes industry leading products in CI/CD, Feature Flags, Cloud Cost Management, Service Reliability, Chaos Engineering, Software Engineering Insights, Internal Developer Experience, and API discovery, observability, governance, and runtime protection. Over the past year, Harness powered 128M deployments, 81M builds, 1.2T API calls protected, and $1.9B in cloud spend optimized, helping customers like United Airlines and Choice Hotels accelerate releases by up to 75% and achieve 10x DevOps efficiency. With employees in over 25 countries, Harness is shaping the future of AI-driven software delivery — and we’re looking for exceptional talent to help us move even faster. POSITION SUMMARY Harness is seeking a hands-on GTM Systems Administrator to help build, optimize, and scale our go-to-market (GTM) systems as we continue our rapid global growth. This role sits within our Revenue Operations & Strategy team, reporting to the Manager of GTM Business Systems. You will be a critical player in the day-to-day administration, support, and improvement of our GTM tech stack, ensuring our systems are a growth accelerator — not a bottleneck. You will partner closely with GTM leadership across Sales, Partner, SDR, Enablement, and Sales Engineering to translate their needs into technical solutions. Your focus will be on ensuring our systems run smoothly, our data is accurate, and our GTM teams are well-supported to execute effectively and efficiently. ABOUT THE ROLE: Execution & Optimization • Actively configure, optimize, and maintain Salesforce and related GTM applications (Outreach, Clari, People.ai, Impartner, Chorus, enrichment tooling). • Support the design and implementation of system integrations and automated workflows to reduce manual effort and ensure seamless data flow across platforms. • Assist in maintaining data governance frameworks to ensure accuracy, compliance, and reporting reliability. • Support system-related projects from requirements gathering to post-launch support on both ad-hoc tasks & long-term projects. • Build and implement complex automated workflows using Salesforce Flow and other declarative tools to reduce manual effort. • Support the design and maintenance of system integrations between Salesforce and our broader tech stack (Outreach, Clari, People.ai, Impartner, Chorus, enrichment tooling) Analytics & Insights • Develop and deliver actionable reporting and dashboards in Salesforce and other tools to enable informed decision-making. • Monitor adoption and effectiveness of GTM tools, providing insights for improvement. • Triage and troubleshoot user-reported issues, providing timely support and resolution to the GTM team. Change Management & Enablement • Assist in documenting system processes and changes to support training and enablement efforts. • Support cross-functional alignment on system changes, ensuring smooth adoption through clear communication. • Stay current on emerging technologies and best practices to help maintain a cutting-edge GTM tech stack. ABOUT YOU: • 3–5 years of experience in Business Systems, Revenue Operations, or Sales Operations. • Advanced expertise in Salesforce CRM administration and a strong understanding of the GTM application ecosystem (Outreach, Clari, People.ai, Partner ecosystem, etc.). • Experience with system integrations, data workflows, and APIs. • Detail oriented with excellent problem-solving and communication skills. • Proficiency with process automation tools (e.g., Zapier, Workato) and data visualization/reporting platforms (e.g., Tableau). • SQL and data analysis experience is preferred. • Comfortable in a high-growth, fast-paced SaaS environment. • Comfortable working east or west coast hours. Work Location • This role will be remote out of Argentina. What You Will Have at Harness • Competitive salary • Comprehensive healthcare benefits • Flexible Spending Account (FSA) • Employee Assistance Program (EAP) • Flexible Time Off and Parental Leave • Quarterly Harness TGIF-Off / 4 days • Monthly, quarterly, and annual social and team-building events • Recharge & Reset Program • Monthly internet reimbursement • Commuter benefits Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: [Upgrade to PRO to see link] Harness in the news: • Accelerating Our Mission to Bring AI to Everything After Code • Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation • How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal • Harness Research Shows AI Visibility Crisis Fueling Security Nightmare • Harness has been named to the Inc. Power Partner list for software delivery success All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [Upgrade to PRO to see contact]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website ([Upgrade to PRO to see link] or you can contact your local law enforcement agency.