Account Manager at Haus

About Haus Haus is the incrementality platform leading brands trust to optimize billions in ad spend worldwide. Using frontier causal inference-based econometric models to run experiments, we help brands measure the business impact of marketing, pricing, and promotions with scientific precision. Over $360B is spent annually on paid advertising in the US alone, and the famous quote “half the money I spend on advertising is wasted; the trouble is I don't know which half” still rings true. Haus helps marketers identify which half, and reallocate it to maximize growth. With a founding team of former product managers, economists, and engineers from Google, Netflix, Meta, and Amazon, we make high-quality decision science, incrementality testing, and causal marketing mix modeling accessible to businesses of all sizes—automating the heavy lifting of experiment design, data processing, and insights generation. Haus works with leading brands like FanDuel, Sonos, and Dr. Squatch, delivering ROI gains as high as 30x. Haus is well-capitalized and backed by top-tier VCs, including Insight Partners, Baseline Ventures, Haystack, and others. We're honored that Haus has once again been recognized by LinkedIn as a 2025 Top Startup [Upgrade to PRO to see link] WHAT YOU’LL DO As an Account Manager at Haus, you will own a portfolio of customers and be directly responsible for retention, gross renewal rate, and expansion across your book of business. Sitting within the Sales organization and partnering closely with our Measurement Strategy team, you will lead renewals, identify and qualify expansion opportunities, and drive upsell motions into causal MMM (cMMM) and future Haus products. You’ll build trusted, long-term relationships with growth, analytics, and executive stakeholders; connect Haus’s measurement outcomes to tangible business value; and orchestrate the right internal experts to ensure customers see increasing impact over time. This role carries both renewal and expansion quota and is central to Haus’s growth and customer success. RESPONSIBILITIES - Own a portfolio of accounts end to end, serving as the primary commercial point of contact responsible for retention, gross renewal rate, and expansion within your book. - Lead the full renewal lifecycle — from early health/risk assessment and stakeholder alignment through proposal, negotiation, and close — ensuring a high gross renewal rate. - Partner closely with Measurement Strategy counterparts to translate experiment and cMMM insights into clear commercial value narratives that support renewals and expansion. - Identify, qualify, and close expansion opportunities across your accounts, including upsells into cMMM and net-new Haus products as they launch. - Develop a deep understanding of each customer’s business model, media strategy, and measurement maturity to proactively surface new use cases and value-add recommendations. - Run regular business reviews (e.g., QBRs/EBRs) with senior stakeholders, telling a compelling story about impact, learnings, and where to invest next with Haus. - Maintain accurate account plans, forecasts, and pipeline in our CRM; provide clear visibility into renewal and expansion performance against quota. - Collaborate cross-functionally with Sales, Measurement Strategy, Product, CX, and Marketing to unblock customers, manage escalations, and bring the best of Haus to every account. - Systematize what works by contributing to playbooks, collateral, and repeatable motions for renewals, expansions, and cMMM upsells across the GTM team. - Serve as the voice of the customer back into Haus, synthesizing feedback and partnering with Product and CX to shape our roadmap and service model. QUALIFICATIONS MUST-HAVES - 4–7+ years of account management, customer success, or sales experience in B2B SaaS or services, with direct ownership of renewals and expansion quota. - Proven track record of hitting or exceeding retention and expansion targets while managing a portfolio of customers with varying levels of complexity and maturity. - Experience working with marketing, growth, or analytics teams; you can comfortably discuss measurement, performance, and business outcomes with senior stakeholders. - Strong commercial acumen — you understand how to structure renewals and upsells, navigate procurement and budget cycles, and manage multi-threaded deal processes. - Demonstrated ability to partner cross-functionally with technical and strategic counterparts (e.g., analytics, data science, or strategy teams) to drive customer outcomes. - Exceptional written and verbal communication skills, particularly in storytelling with data and articulating value to executive audiences. - High ownership, bias to action, and comfort operating in a fast-moving, ambiguous, high-growth environment. NICE TO HAVES - Experience in marketing measurement, incrementality testing, MMM/cMMM, or ad-tech and comfort speaking about test design, assumptions, and limitations. - Background working with or selling into performance marketing, media buying, or growth organizations. - Experience at an early-stage or high-growth startup, especially in a Sales or post-sales GTM role. - Familiarity with Salesforce or similar CRM tools, and a disciplined approach to forecasting and pipeline management. HOW YOU’LL SUCCEED HERE - You obsess over customer impact, long-term relationships, and doing what it takes to make customers successful. - You are commercially minded, comfortable owning a number, and motivated by driving both retention and expansion. - You collaborate deeply with Measurement Strategy and CX partners, treating them as core to your deal strategy and customer value story. - You’re energized by complex, multi-stakeholder accounts and know how to orchestrate the right internal and external players to move work forward. - You operate with speed, clarity, and ownership — raising the bar for how we show up for customers and for each other on the GTM team. WHAT WE OFFER We’re a customer-obsessed, high-ownership team focused on driving impact and learning fast. Our environment rewards curiosity, adaptability, and a bias toward action — especially when it helps us better serve our customers. If you're energized by solving dynamic problems, enjoy working in lean, collaborative teams, and thrive in ever-evolving environments, you’ll feel at home here. We invest in exceptional people who want to grow quickly and help shape the future of the company. Some of our benefits include: - Flexible PTO - take time when you need it! - Equity – Startup environment with part-ownership in our successes - Top of the line health, dental, and vision insurance - multiple plan options so you can pick what fits you best - WFH stipend to support the set up you need to be productive - Events & Offsites – opportunities to connect and celebrate in real life! - Free Lunch – Grab a bite on us when you choose to work from the office (hub locations include SF, NYC and Seattle) - New Parent Leave – take time to welcome your newest Hausmate Haus is an equal opportunity employer. We make hiring decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. We believe diverse perspectives make us stronger and are committed to an inclusive culture where everyone feels seen, heard, and empowered to contribute. Bring your authentic self — we would love to hear from you.