Customer Success Lead, Hawk-Eye/KinaTrax Baseball at Hawkeyeinnovations

Hawkeyeinnovations

Atlanta, GA·1w ago

LeadFull-timeGo

Salary Range

$76,500 - $103,500 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

The Customer Success Lead owns the post-go-live customer experience for baseball technology solutions, ensuring clients realize value from Hawk-Eye/Kinatrax products. This role serves as the primary customer advocate and collaborates with multiple teams to drive adoption and retention across professional, collegiate, and international baseball clients.

Key Responsibilities

→Own the day-to-day post-installation customer relationship for assigned accounts
→Lead regular client touchpoints and cadence calls
→Translate system performance and product usage into actionable client insights
→Proactively identify adoption gaps and risks
→Coordinate internal resources to resolve issues and drive outcomes
→Identify upsell and expansion opportunities

Requirements

✓Proven track record in account management within sports technology
✓Strong understanding of baseball leagues, technology applications, and market dynamics
✓Excellent communication skills
✓Ability to manage multiple projects and prioritize effectively
✓Experience with large-scale sports data platforms or tracking systems
✓Prior experience supporting professional or collegiate sports organizations
✓Background in product operations, technical program management, or service delivery
✓Comfort operating as a client-facing technical authority