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ManagerFull-timeJavaREST API
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Engineering Manager to lead the technical support function at Hevo, a No-code Data Pipeline platform. This role focuses on delivering a world-class customer experience at scale in a fast-growing SaaS environment.
Key Responsibilities
- →Own and resolve customer issues within defined SLAs with minimal escalations
- →Collaborate with Product and Engineering to drive faster resolutions
- →Diagnose and troubleshoot issues across databases, pipelines, and integrations
- →Create and maintain SOPs and knowledge-base articles to scale support quality
- →Continuously build expertise in JDBC, data warehouses, and ETL workflows
- →Mentor new team members and share best practices across the team
Requirements
- ✓8–15 years of experience in Technical Support, Customer Engineering, or Customer Success roles
- ✓3+ years of experience leading and scaling technical support or CX teams in SaaS
- ✓Strong knowledge of cloud technologies, databases, and SQL
- ✓Hands-on experience with JDBC integrations
- ✓Understanding of data warehousing, ETL concepts, REST APIs, and webhooks
- ✓Proficiency in Java or another object-oriented programming language
- ✓Excellent troubleshooting, debugging, and problem-diagnosis skills
- ✓Experience with support operations (email support, escalations, SLAs)
- ✓Ability to create clear technical documentation (KBs/SOPs)
- ✓Strong communication skills, customer-first mindset, and attention to detail
Free to sign up. Takes 30 seconds.
About hevodata
Hevodata is a technology company specializing in data integration and management solutions, operating at the intersection of software development and enterprise IT. The name suggests a focus on handling or processing data, likely serving businesses that require robust systems to manage large datasets efficiently. While the exact founding date and location are not specified, the company's domain and name imply a modern, digitally-focused approach to solving complex data challenges faced by organizations across various industries. Hevodata positions itself as a key player in enabling seamless data flow between disparate systems, helping clients leverage their information assets more effectively. Hevodata's core offerings include data integration platforms, ETL (Extract, Transform, Load) tools, and API-driven solutions designed to connect different data sources and applications. Key features of their products likely emphasize scalability, real-time processing capabilities, and user-friendly interfaces to simplify data workflows. The company targets mid-sized to large enterprises, particularly those in sectors like finance, healthcare, and retail, where data accuracy and accessibility are critical for operational efficiency and decision-making. By providing customizable and secure data pipelines, Hevodata helps organizations reduce manual data handling, minimize errors, and accelerate time-to-insight.
