VP/Field CTO, GTM - Telecommunications at Highmetric

VP/Field CTO, GTM - Telecommunications About the Role As a Field CTO – Telecommunications, you will be the architect of NewRocket's growth strategy in the telco sector — shaping how we go to market, what we offer, and how we win. You will define and build industry-specific offerings grounded in the real business process challenges facing telecommunications operators, and partner with Product Marketing to translate those offerings into pipeline-generating programs that elevate NewRocket's presence in the industry. This is a strategic, senior, client-facing role that combines industry thought leadership, offering development, and executive-level client engagement. You will be the person who ensures NewRocket has a compelling, differentiated point of view in telecommunications — spanning AI-powered industry solutions and targeted data offerings — and that it consistently drives top-of-funnel activity and competitive wins. What You'll Do Shape the Telco Go-to-Market • Define NewRocket's offering strategy for the telecommunications industry, identifying the highest-value business process problems where NewRocket can deliver differentiated outcomes. • Partner with Marketing to develop industry-specific messaging, positioning, and content — including thought leadership, solution briefs, campaign assets, and event presence — that generates awareness and top-of-funnel pipeline. • Represent NewRocket's telco point of view externally through speaking engagements, industry forums (TM Forum, GSMA), white papers, and executive roundtables. • Monitor industry trends — BSS/OSS modernization, 5G monetization, AI-driven network operations, agentic AI, cloud-native transformation — and translate them into timely, relevant go-to-market narratives. Architect AI Industry Solutions • Design and architect AI-powered solutions purpose-built for the telecommunications industry — including agentic AI workflows, predictive operations, intelligent process automation, and AI-assisted customer and network management. • Define how AI capabilities map to specific telco business processes — for example, AI-driven fault prediction and resolution in network operations, intelligent order fallout management in service fulfillment, dynamic resource reassignment in field operations. • Develop AI solutions that are aligned with ServiceNow’s broad capability areas, that integrate with existing BSS/OSS and network environments, clearly defining data inputs, model requirements, workflow orchestration, and business outcome metrics. • Stay current on the evolving AI and agentic landscape — including large language models, AI agents, and multi-model orchestration — and translate these into credible, practical applications for telco clients. • Work with NewRocket's internal AI capabilities (including the Intelligent Agent Crew and NewRocket Intelligence) to apply and extend proprietary assets in telco-specific contexts. Define Targeted Data Offerings • Identify and design data offerings specific to the telecommunications industry — addressing the data challenges, gaps, and opportunities that sit behind every major telco transformation initiative. • Define telco-specific data products and frameworks across key domains: • Network data: topology, performance KPIs/KQIs, CDRs/xDRs, alarm and event streams, and network inventory datasets. • Customer & product data: subscriber profiles, product catalog structures, service configurations, and entitlement data. • Operational data: trouble ticket histories, SLA breach records, workforce management data, and field service records. • Architect data integration and management frameworks — including data strategies and data quality approaches — that enable AI, analytics, and operational intelligence use cases. • Partner with clients to define data strategies that turn underutilized telco data assets into measurable business value. Build Industry-Specific Offerings • Design and develop telco-specific offerings tied to core telecommunications business processes, including order management, service fulfillment, network assurance, trouble-to-resolve, revenue assurance, and fraud management — as well as AI-powered and data-driven extensions of these processes. • Define offering frameworks that span business process design, solution architecture, AI integration, data strategy, platform configuration, and delivery — ensuring each offering is grounded in operational reality and executable by delivery teams. • Build reusable solution assets — reference architectures, process blueprints, industry data models, and configuration accelerators — that give NewRocket a repeatable, scalable edge across the telco market. • Collaborate with delivery, product, and engineering teams to validate offering feasibility and ensure they can be brought to market with confidence. Lead Executive Client Engagement • Engage directly with C-level, VP, and senior executive stakeholders at telco clients and prospects — leading strategic conversations that connect business outcomes to solution architecture. • Facilitate executive workshops and architecture reviews that surface the right business priorities, define success criteria, and establish NewRocket as a trusted strategic partner. • Translate complex telco business challenges — spanning customer, service, network, infrastructure, and financial domains — into clear architectural recommendations that drive measurable outcomes. Support Pre-Sales • Provide senior architectural guidance on active telco pursuits, shaping solution scope, investment cases, and win strategy in collaboration with sales teams. • Develop and deliver executive-level presentations and solution narratives that articulate the business value of NewRocket's telco offerings to senior buyer audiences. • Contribute to RFP and RFI responses, ensuring proposed solutions are architecturally sound, differentiated, and aligned to the client's strategic direction. What You Bring Experience • 15+ years of experience in solutions architecture, strategy consulting, or technology leadership with direct experience serving or working within the telecommunications industry. • Demonstrated track record of developing go-to-market offerings, solution frameworks, or industry practices — not just delivering projects. • Experience engaging at the C-suite and VP level, driving strategic technology conversations that result in business commitment. Telco Domain Expertise • Deep, practitioner-level knowledge of core telco business processes across 2 of the 3 major areas of the value chain: • Customer: Lead-to-cash, order management, CPQ, customer care, and churn management. • Service & Network: Service fulfillment, activate-to-bill, trouble-to-resolve, fault management, and SLA assurance. • Infrastructure: Plan-to-build, network provisioning, capacity management, and asset lifecycle. • Ability to connect business process design to the supporting technology and data environments that make transformation real and sustainable. Technology & Architecture • Strong architectural fluency across BSS/OSS platforms (Amdocs, Ericsson, Oracle Communications, Netcracker, Salesforce Industries), integration patterns, AI/ML architecture, and cloud-native telco architectures. • Experience architecting AI and agentic solutions — including LLM-based workflows, predictive analytics, intelligent automation, and multi-agent orchestration — within enterprise technology environments. • Proficiency with TM Forum frameworks — eTOM, TAM, and Open APIs — as tools for offering design, scoping, and executive communication. Reporting To Chief Growth & Alliances Officer (CGAO) About NewRocket NewRocket is the AI-first Elite ServiceNow partner that activates real value on the platform. We combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With nearly two decades of ServiceNow experience and thousands of successful implementations, NewRocket goes beyond workflows to build better workplaces where employees flourish and customers thrive.