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Mid LevelFull-timeAI
Salary Range
$14,450 - $19,550 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Highspot is seeking an IT Support Analyst to join their team. This role involves providing exceptional customer support, managing hardware and software lifecycles, and collaborating with cross-functional teams across global locations.
Key Responsibilities
- →Deliver an Exceptional Customer Experience by diagnosing and resolving issues and escalating when necessary
- →Ensure Scalable and Evolving Operations by documenting procedures and proposing solutions
- →Own the Hardware and Software Lifecycle by managing inventory and licensing
- →Foster Cross-Functional and Global Collaboration by working with diverse teams
Requirements
- ✓Passion for helping people and solving problems with empathy
- ✓Strong sense of accountability and integrity
- ✓Collaborative mindset with willingness to learn
- ✓Experience in technical support with customer service focus
- ✓Proficiency with MacOS and familiarity with Windows systems
- ✓Experience with tools like Google Workspace, Okta, Jira, JAMF, Zoom, Crowdstrike, Office 365, and Intune
- ✓Flexibility in navigating dynamic priorities and technology changes
