Sr. Manager, Quality Assurance, Growth Marketing Operations at Hinge Health

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com [Upgrade to PRO to see link]" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [Upgrade to PRO to see contact]. ABOUT THE ROLE We’re looking for a Quality Assurance Manager (QA) to lead our QA function within Growth Marketing Operations (GROMO) — a team dedicated to ensuring flawless execution across Hinge Health’s marketing lifecycle. This leader will oversee a team of QA professionals responsible for validating complex, multi-channel campaigns (email, SMS, direct mail, etc.) to ensure accuracy, compliance, and consistency in every member communication. This leader will set the strategic vision for quality across Growth Marketing Operations — evolving QA from a reactive function into a proactive, data-driven discipline that prevents errors at the source and continuously improves system reliability. As the QA Manager, you’ll establish scalable systems, automation frameworks, and reporting structures that elevate our quality standards and enable faster, error-free marketing. The ideal candidate thrives in a highly collaborative, cross functional environment. You’ll partner internally across Growth and cross-functionally with Engineering, Product and Client Success to build processes that drive operational excellence and member and client trust. You will model Hinge Health’s Cultural Values — putting members first through precision in every communication, creating trust through transparency and consistency, and leading at all levels by embedding quality accountability across the organization. You’ll be joining a fast-moving, high-impact team focused on continuous improvement, data accuracy, and system reliability across the growth marketing ecosystem. We enjoy a continuous deployment DevOps culture, and take owner-operator pride in supporting our code in production. Our production systems rely on Iterable, Segment, DataBricks, Python. This role reports to the Director of Growth Marketing Operations and plays a critical part in ensuring that our member communications are precise, compliant, and impactful. Our marketing operations systems rely on a modern, interconnected tech stack that supports large-scale, data-driven campaigns across multiple channels. We use platforms such as Iterable, Salesforce, Segment, Gainsight, and SG360 to power personalized communication at scale. Data integrity and automation are core to how we operate — leveraging Python-based validation scripts, Postman, Cypress, and Selenium frameworks to ensure accuracy, compliance, and efficiency across every member touchpoint. We are becoming an AI-first organization and want leaders with that mentality. Our workflow is built around continuous testing and rapid shipping, with Asana and Jira driving visibility, automation, and cross-functional coordination. The QA function operates within a privacy-first framework, maintaining the highest standards of HIPAA, SOC 2, and CCPA compliance while ensuring our campaigns reach members securely, accurately, and on time. WHAT YOU'LL ACCOMPLISH - Lead a High-Performing QA Team: Manage and mentor a team of QA professionals, setting clear expectations, developing talent, and ensuring accountability and consistency across all QA activities. - Build a Strong Talent Pipeline: Coach QA professionals to operate with autonomy, technical depth, and cross-functional influence; ensure succession readiness and coverage across critical workflows. - Build and Maintain the QA Roadmap: Define priorities, milestones, and metrics for GROMO QA, including automation coverage, process improvements, and error rate reduction. - Implement QA Automation: Partner with Technical Operations to develop automated testing frameworks (e.g., Selenium, Cypress, or Postman), improving speed, accuracy, and scalability. - Drive Quality Standards: Establish standardized QA processes, documentation, and templates across all marketing workflows — ensuring consistent execution and predictable outcomes. - Foster Cross-Functional Collaboration: Collaborate with Project Management and Technical Operations to align QA testing with deployment schedules, ensuring early identification and resolution of defects. - Root Cause & Prevention: Lead structured root cause analyses following QA misses and embed corrective guardrails into systems to prevent recurrence. - Data Accuracy & Compliance: Oversee validation processes for data mapping, segmentation logic, and personalization variables, ensuring compliance with HIPAA and client requirements. - Measure & Report Impact: Develop dashboards and reports that track QA performance metrics (accuracy, issue volume, error trends) and communicate insights to stakeholders and leadership. - Connect Quality to Business Outcomes: Translate QA metrics into tangible business results – improving campaign accuracy, reducing remediation time, increasing stakeholder and client satisfaction, and generating measurable efficiency and cost savings across GROMO. - Design Closed-Loop Quality Systems: Create end-to-end feedback loops that surface recurring issues, automate error detection, and drive upstream process and data improvements – ensuring continuous reduction in defects and stronger cross-functional accountability. HINGE HEALTH HYBRID MODEL We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. BASIC QUALIFICATIONS - 6+ years of experience in Quality Assurance or Marketing Operations, including 3+ years in a people management role. - 6+ years experience with QA tools and testing methodologies (e.g., Selenium, Cypress, Postman, Iterable test sends, data validation audits) to manage QA at scale - 3+ years experience building and scaling QA frameworks for marketing automation, leading QA across complex, multi-team programs. - 3+ years of experience in mentoring and leading junior team members, collaborating effectively with cross-functional teams, and contributing to project planning and decision-making. - Excellent communication and documentation skills, with proven ability to summarize findings and drive cross-functional accountability. - Strong analytical mindset with exceptional attention to detail and a commitment to operational excellence. Preferred Qualifications - Bachelor’s degree in Marketing Operations, Computer Science, Business, Operations or a related technical field - 3+ years experience managing QA for high-volume marketing programs (email, SMS, direct mail) in a regulated or HIPAA-compliant environment - 3+ years experience developing and maintaining automated QA scripts in collaboration with engineers - Proficiency in SQL, data validation queries, and campaign data audits - Familiarity with marketing technology platforms (Iterable, Salesforce, Segment, etc.) - Experience with workflow management tools (Asana, Jira, or similar) - Proven ability to coach and develop high-performing QA professionals - Active Six Sigma, CMQ/OE, and/or ISTQB certifications will set candidates apart from the pack! ABOUT HINGE HEALTH At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at [Upgrade to PRO to see link] WHAT YOU'LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. [Upgrade to PRO to see link]