Staff Product Designer, Program Experience at Hinge Health

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com [Upgrade to PRO to see link]" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [Upgrade to PRO to see contact]. ABOUT THE ROLE Hinge Health is a company that recognizes the value of design – as a Staff Product Designer, you’ll join a tight-knit, collaborative team of designers who care deeply about creating cohesive and intuitive product experiences. Our team is at the center of solving impactful problems for millions of members who are managing their joint and muscle health, and making a meaningful difference in their lives. In this role, you’ll help shape our onboarding experience, designing solutions that makes every member’s start at Hinge Health effortless, motivating, and personalized. As a Staff Product designer, you’ll collaborate with cross-functional teams to create intuitive, user-centered solutions from concept to execution, including user research, interaction/UI design, and prototypes that evolve our member experience forward, while driving towards our key business goals. We’re looking for designers that excel in the ability to simplify complex challenges, care deeply about the quality of their work, have a strong track-record of shipping impactful experiences, come with a growth mindset, and bring a genuine desire to learn about our members. This is a high-impact role, at an especially exciting time in Hinge Health’s journey. Our business is thriving (+50% revenue growth year over year), our member base continues to grow (+30% new user growth year over year), and the impact of this role can directly power members’ first impression of the product and habit formation. WHAT YOU'LL ACCOMPLISH - Drive the vision and strategy for member onboarding Define both long-term and near-term vision for the member onboarding experience that feels curated, informative, and effortless—while directly advancing key business and health outcome goals. - Design highly personalized, habit-forming experiences Leverage member input, behavioral insights, and data signals to create tailored onboarding journeys that help members build sustainable healthy habits and maximize outcomes across diverse personas. - Deliver a world-class product experience that scales Apply modern UI, thoughtful UX, and engaging motion design to create intuitive, high-quality experiences. Develop scalable patterns and contribute to shared systems that elevate design consistency across the organization. - Enable successful program launches through strong design principles Provide hands-on design leadership for new program onboarding flows. Establish clear principles, share learnings, and ensure cohesive end-to-end experiences across launches. - Collaborate smoothly across teams and platforms Partner closely with Product, Engineering, Data, Clinical, and Operations teams to deliver integrated onboarding experiences on app with native mobile best practices. - Influence product direction and drive leadership alignment Form clear perspectives on onboarding flow grounded in user insights. Communicate ideas effectively through storytelling and visualization to shape product direction and secure leadership buy-in. - Champion quality, accessibility, and inclusion Ensure onboarding experiences are accessible, inclusive, and thoughtfully designed to support members with diverse abilities, backgrounds, and needs. BASIC QUALIFICATIONS - A standout and updated portfolio demonstrating high-impact product work, leadership on complex initiatives, and measurable outcomes. - 10+ years of product design experience, including partnering with product and engineering teams - Bachelor’s Degree in Interaction, Industrial, Product, Service design, Human-computer interaction, or equivalent experience - Design craft mastery: Expertise in interaction and visual design, with a track record of advancing the craft and inspiring excellence across teams. - Strategic problem-solving: Experience leading ambiguous problem spaces, setting vision, and defining design strategy across products or platforms. - Data-informed design: Proficient in forming hypotheses, running A/B or multivariate tests, facilitating user research, and leveraging data science insights to optimize experiences. - Influence and communication: Highly effective communicator with the ability to align teams and influence senior stakeholders around design direction. - Mentorship and team development: Demonstrated success mentoring designers and elevating the overall quality and impact of team output. - Prototyping and innovation: Deep prototyping skills used to drive product alignment, experimentation, and innovation. - System-level design thinking: Expertise in scalable flows, component design, and building cohesive design systems. - Research synthesis and strategic insight: Fluency in synthesizing research and data, translating insights into actionable, strategic design opportunities. PREFERRED QUALIFICATIONS - Experience designing consumer facing onboarding experiences: Strong ability to identify patterns and mechanics that drive onboarding rate and early stage retention. - Proven facilitation skills: Track record of running pillar- or org-level workshops to align cross-functional partners on large, complex initiatives and move teams toward clear decisions. - Executive-level influence: Skilled in facilitating executive meetings, guiding conversations, framing decisions, and ensuring proper validation and checkpoints before moving forward. - Motion design expertise: Rich experience using animation to communicate status transitions, highlight achievements, and add delight through new programs or features. - AI curiosity and innovation: Actively explores emerging tools, such as Cursor, to accelerate design deployment and learning. - Design innovation: Excited to redefine spaces with novel and delightful ideas, drawing inspiration from unexpected sources. - Multimedia mastery: Proficient across mobile, desktop, wearables, and other interfaces, delivering seamless experiences. - Passion for healthcare or fitness: Committed to helping others live healthier lives through thoughtful design and technology, with relevant industry experience. ABOUT HINGE HEALTH Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care—from acute injury, to chronic pain, to post-surgical rehabilitation—and the platform can help to ease members’ pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California. HINGE HEALTH HYBRID MODEL (SF-BASED) We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. WHAT YOU'LL LOVE ABOUT US - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development CULTURE AND ENGAGEMENT Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.