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Technical Customer Enablement & Training Manager at Hirehangar
HirehangarSouth Africa - Cape Town·6h ago
ManagerContractPythonRustAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Technical Customer Enablement & Training Manager is responsible for ensuring enterprise customers successfully adopt and scale a modern workflow and automation platform. This is a highly customer-facing role that blends technical fluency, marketing operations knowledge, and structured training delivery.
Key Responsibilities
- →Own customer onboarding from initial setup through full platform adoption
- →Deliver live training sessions, onboarding programs, and cohort-based workshops for enterprise clients
- →Translate technical workflows, automations, and data concepts into simple, actionable steps for marketing teams
- →Build and maintain scalable enablement playbooks, guides, and training materials
- →Support marketing operations workflows, including CRM automation, reporting, and campaign setup
- →Partner with marketing and content teams on SEO, content workflows, and enablement initiatives
- →Act as a trusted, technical-facing advisor for customers throughout the lifecycle
Requirements
- ✓2–4 years of experience in customer enablement, customer success, marketing operations, or product training within a SaaS or tech company
- ✓Working experience at a recognized or well-known technology company strongly preferred
- ✓Hands-on experience with HubSpot or similar CRM / marketing automation platforms
- ✓Proficiency in SQL and Python, with the ability to actively use both in workflows, reporting, or training contexts
- ✓Non-negotiable: Prior remote work experience, fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies
- ✓Excellent communication skills with the ability to teach technical concepts to non-technical users
Preferred Qualifications
- ✓Background working with marketing teams or within a marketing agency environment
- ✓Experience supporting SEO, content operations, or campaign automation
- ✓Exposure to AI-driven tools, workflow automation, or data-driven marketing platforms
