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ManagerFull-timeGoAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Manager to join HockeyStack, an Applied AI company that automates sales, marketing, and customer success for B2B companies. In this role, you will be the strategic partner to our customers, guiding them through onboarding, driving product adoption, and helping them translate data-driven insights into business impact.
Key Responsibilities
- →Oversee the full customer lifecycle, including onboarding, rollout, activation, adoption, and growth
- →Work closely with implementation managers to ensure all customer use cases are implemented
- →Expand accounts into new product SKUs and grow usage of their current products
- →Consistently communicate the status of the program to executive buyers and stakeholders
- →Define and execute value roadmaps for every account, minimizing time-to-value and accelerating adoption
- →Operate as a strategic partner across marketing, sales, and revenue teams
- →Proactively surface insights and opportunities to help customers expand their use of the platform
- →Track, measure, and prove ROI relentlessly
- →Move seamlessly across Enterprise, Mid-Market, and SMB segments
- →Work cross-functionally to eliminate friction and solve hard problems quickly
- →Act as the voice of the customer, helping shape the future of the product with firsthand insights
Requirements
- ✓3–6 years of experience in an Account Management or Customer Success role at a B2B SaaS company
- ✓Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion
- ✓Experience with value-based selling and communicating ROI to executive stakeholders
- ✓Strong understanding of GTM functions and familiarity with revenue and marketing data
- ✓Comfortable with both high-touch and tech-touch motions across customer segments
- ✓Ability to work cross-functionally and drive alignment around customer outcomes
- ✓Team player with high agility and the ability to adapt to changing environments
- ✓Process-focused when process reduces friction and increases alignment
- ✓Crisp communicator who clearly messages what’s valuable
- ✓Ownership-first mindset with a proactive approach
- ✓Thrive in early-stage, high-urgency environments where speed and impact matter
- ✓Curious, self-aware, and feedback-driven
- ✓See this role as a defining chapter, not a stepping stone or side quest
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