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ManagerFull-timeAIAPI
Salary Range
$61,200 - $82,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Payments Operations Manager to join our team at HOLYWATER, a technology company creating entertainment products at the intersection of human creativity and artificial intelligence. This role focuses on monitoring payment processes, identifying areas for improvement, and ensuring smooth transaction processing.
Key Responsibilities
- βMonitor approval ratio and declines, finding points for improvement
- βIdentify anomalies in processing (statuses, double charges, integration errors) and resolve them
- βMap provider errors to internal classification, systematize reasons for declines
- βControl report quality and launch necessary reporting with analytics
- βConfigure routing/retry and other billing rules for better processing efficiency
Requirements
- β1+ year experience in Payment Operations / Billing / Payment Analytics (or related transaction/PSP fields)
- βUnderstanding of payment flow, payment methods, card schemes, statuses, and decline reasons
- βAbility to work with data: Tableau (or other BI tools) + SQL
- βBasic understanding of routing/retry/billing logic
- βExperience with subscription-based or high-risk environments is a plus
Benefits
- β Fast professional growth with lectures, libraries, hackathons, and schools
- β Flexible work format: home, Kyiv office, Lviv office, or international offices
- β Equipment and services provided
- β 20 days vacation plus official holidays and unlimited sick leave
- β Support for physical and mental health with sports compensation, medical insurance, corporate doctor, and mental health support
