Customer Onboarding Specialist at Cirrus%20systems

About the Role

We are looking for a Customer Onboarding Specialist to join our team. This role will be the first point of contact for our end users, ensuring they have all the tools and training needed to effectively use our product. You will work cross-functionally with various departments to provide world-class service and support.

Key Responsibilities

• →Forge meaningful connections with new customers, ensuring they're equipped and prepared for their product experience
• →Maintain meticulous records within our CRM system, ensuring accuracy and completeness at all times
• →Proactively engage with customers to gather any missing information vital for our CRM records
• →Deliver comprehensive post-sale training to empower partners in effectively promoting and utilizing the Cirrus product
• →Nurture ongoing communication channels with new customers to guarantee their satisfaction and success post-purchase
• →Act as a dedicated liaison for new customers, addressing inquiries and concerns with diligence and expertise
• →Provide invaluable assistance to the tech support team, offering insights and solutions for software-related queries
• →Serve as a conduit for customer feedback, liaising with our development team to address bugs and introduce desired features
• →Drive continuous improvement initiatives, refining processes to elevate the standard of our customer service provision
• →Contribute to the maintenance of software help sections and instructional videos, ensuring resources are current and accessible
• →Conduct internal training sessions to familiarize employees with our proprietary software
• →Collaborate effectively with the sales team, lending support during sales calls and strategizing on customer acquisition approaches
• →Undertake research endeavors to identify real-world example signs for prospective SMB customers to visit
• →Fulfill ad-hoc tasks and projects as required to support team objectives