Implementation Specialist at Honor

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. About the Role: The Implementation Specialist is a versatile and critical role responsible for executing the seamless onboarding of both Care Professionals (Care Pros) and Clients to the Care Platform. This dual-focus position requires a candidate who can pivot effectively between operational fieldwork and strategic care planning. On the Care Pro side, the Specialist leads the full onboarding lifecycle, conducting efficient onboarding sessions and ensuring compliance with state and company regulations. On the Client side, the Specialist ensures high standards of care delivery by refining client information, verifying care plans, and assessing transition risks. Success in this role requires operational agility to travel for onsite Care Pro support while maintaining the analytical focus necessary to manage complex Client transitions. Focuses will change depending on the needs of the business, and volume of Care Pros/Clients we are onboarding. Given the inconsistent nature of Implementation timing, this role is also expected to partner with cross-functional teams, and support other work as necessary (ex. Market Operations, Hiring, Marketing, etc.) The Implementation Specialist must be willing to take on additional responsibilities outside of the normal Implementation role when Implementation volumes are low. This position requires travel to franchise locations across the U.S. approximately 30–40% of the time (about 2–3 weeks per quarter), including occasional weekends. When weekend work is required, a weekday will be provided in lieu of time off. When not traveling, this is a remote role with standard working hours of 9:00 a.m. to 5:30 p.m. Central Time. About the Team: The Implementation team plays a critical role in driving Honor’s growth by setting franchise partners up for long-term success on our Care Platform. This team works in a highly cross-functional environment, partnering closely with teams across the organization to deliver a seamless onboarding experience. With an iterative and solutions-oriented approach, the team continuously refines processes to ensure franchises are positioned to thrive from day one. As an Implementation Specialist at Honor, you will: • Lead Care Pro Onboarding & Training: Plan and lead in-person and virtual onboarding sessions for groups of 1-15 Care Pros. Oversee the end-to-end process to ensure efficiency and timeliness. • Manage Client Transitions & Care Planning: Conduct needs assessments with Franchise teams to refine client care information. Verify that care plans meet Honor’s standards for completeness and accuracy prior to transition. • Own Risk Evaluation & Resolution: Proactively identify and resolve risks across both cohorts. This includes mitigating onboarding challenges for Care Pros and assessing client schedules for potential gaps or service risks. • Ensure Compliance & Documentation: Maintain expert knowledge of state-specific requirements. Verify necessary employment documentation (e.g., I-9s, licensure) for Care Pros and review client contracts and profiles for regulatory compliance. • Travel to Franchise Locations (30-40%): Travel frequently to support onsite onboarding activities, attend meetings, and support franchise locations as needed. Some weekend work may be required to support Care Pro onboarding schedules. • Manage Stakeholder Communication: Act as a primary liaison for Franchise owners and internal teams. Lead external and internal meetings to foster clear communication and timely issue resolution for both Client and Care Pro workstreams. • Lead Cross-Functional & Team Support: Partner with Field Teams, Market Operations, and Hiring teams to address challenges. Provide additional capacity to other Honor teams during periods of low implementation volume. Leadership Principles in Action as Implementation Specialist: Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role: • Are Mission First: Leaders demonstrate a genuine passion for our mission. They prioritize decisions and activities that move the mission forward. • Relentlessly Focus on Clients: Leaders always start with the client and work backwards. They are maniacally focused on creating solutions that lead to better care for our clients. • Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes. • Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause, and propose a solution. This is critical for conducting root cause analysis and implementing corrective action plans for repeated incidents. • Disagree and Commit: Leaders address difficult topics directly and openly, and actively participate in candid conversations to resolve issues. They expect conversations to happen “in the room” knowing that this keeps the full team aligned and moving quickly. They don’t yield their position for the sake of consensus, but rather based on compelling evidence or logic. Once a decision has been reached, they are fully committed and execute with the group. We’re looking for you to bring: • High school diploma or equivalent required; Bachelor’s degree or relevant experience preferred. • Minimum 2+ years in onboarding, training, customer service, or compliance-related roles. • 3-5 years of experience in healthcare, home care, franchising, or operations preferred. • Strong organizational skills to manage concurrent Care Pro sessions and Client transitions. Excellent verbal/written communication for training groups and refining care plans. Critical thinking and problem-solving. • Understanding of state/federal employment compliance (Care Pro) and care delivery regulations (Client). Familiarity with virtual/in-person training methodologies and risk management. • Ability to operate at both strategic (Client planning) and detail levels (Care Pro documentation). Adaptability to shifting priorities and travel schedules. Ability to work independently while collaborating with cross-functional stakeholders. The annual base salary range for this role is $66,400- $75,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$66,400—$75,000 USDAt Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role. Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.