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Mid LevelContractGitAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Specialist to join Hostinger, a global company serving over 3 million clients worldwide. This role involves providing expert technical support and enhancing customer experiences through innovative solutions.
Key Responsibilities
- →Provide expert support on Hostinger products and troubleshoot technical challenges via live chat and tickets
- →Simplify technical issues into actionable steps for customers of all expertise levels
- →Contribute to initiatives that enhance the customer experience
- →Help improve the Kodee AI Assistant to provide faster and better support
- →Stay updated on Hostinger product updates and web hosting technologies
Requirements
- ✓Fluent in English (C1 or native), written and spoken
- ✓Experience providing customer support in tech or SaaS environments
- ✓Excellent communication skills
- ✓Understanding of web hosting fundamentals (domains, DNS, emails, control panels)
Benefits
- ★360 Growth: Comprehensive onboarding and ongoing professional development
- ★Freedom & Responsibility: Flexible remote work with agreed service timelines
- ★Well-being: Suspension days for rest and recovery
- ★Community & Recognition: Virtual gatherings and recognition for achievements
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