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ManagerFull-timeRustGoAI
Salary Range
$91,800 - $124,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Contract Manager at HubSpot to handle customer contracts and ensure accurate resolution of inquiries. This role is part of a customer-focused, results-driven organization focused on maximizing customer investment.
Key Responsibilities
- →Own customer contract processes and renewals
- →Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process
- →Establish cooperative working relationships with customers
- →Lead forecasting discussions and pipeline reviews with internal colleagues
- →Contribute to the growth of the renewal management organization by providing feedback and piloting new processes
- →Engage multiple customers via phone calls daily to ensure they are maximizing the value from their investment
Requirements
- ✓Fluency in Dutch or Swedish or Norwegian or Danish or Finnish plus English
- ✓Experience with customer service and contract management
- ✓Negotiation or sales experience
- ✓Prior account management and/or customer retention experience
- ✓Passion for creating a great customer experience
- ✓Strong problem-solving skills with curiosity and creativity
- ✓Healthy negotiation and interpersonal problem-solving skills
- ✓Clear communication skills with the ability to effectively lead phone conversations
- ✓Prioritization and organizational skills with attention to detail
- ✓Ability to embrace a dynamic and motivating environment
- ✓Commitment to building relationships with customers and colleagues
- ✓Contribution to a positive team environment of equality and inclusion
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