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Customer Success Associate - Business & Governement -2nd Shift at instructure
instructureBudapest, Hungary·1d ago
Mid LevelFull-timeAWSAgileGo
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Associate (CSA) to join our Business & Government team at Instructure. This role focuses on supporting the product journey for Business & Government customers, with a tactical, high-impact approach to frontline communication, data integrity, and customer lifecycle support.
Key Responsibilities
- →Manage daily incoming customer emails and routine inquiries, owning requests through to completion
- →Drive the renewal journey by gathering account intelligence and preparing necessary documentation
- →Build data-driven presentations that highlight customer health, usage trends, and goal alignment
- →Manage meeting scheduling, prepare email drafts, and assist in the preparation and execution of "one-to-many" initiatives
- →Maintain high standards for CRM hygiene by ensuring all customer data is current within Gainsight and Salesforce
- →Assist in the launch and implementation phase for new customers and products
- →Stay current on all Instructure product updates and new feature releases
- →Tackle assigned projects to improve internal workflows or enhance the customer experience
Requirements
- ✓Exceptional communication skills both written and verbal
- ✓Capacity to set correct expectations and manage issues to completion
- ✓Ability to multitask and prioritize tasks in a changing environment
- ✓Strong team mentality, utilizing internal and external resources strategically
- ✓Customer-facing background within the software industry
- ✓Demonstrated ability to solve problems and seek solutions
- ✓Ability to work North American hours
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