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SeniorFull-timeRustAI
Salary Range
$93,925 - $127,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Account Manager to join interface.ai, responsible for managing customer relationships and ensuring customers achieve their goals using our solutions. This role involves strategic partnership, identifying opportunities for product expansions, and collaborating with various teams to ensure customer success.
Key Responsibilities
- →Act as a strategic partner to customers throughout their journey with interface.ai
- →Identify opportunities to provide additional products that will help customers be more successful
- →Own renewal and help strategize upcoming renewals
- →Leverage customer conversations and performance KPIs to identify opportunities for proactive support
- →Serve as the main point of contact for escalations and issue resolution
- →Build and maintain strong relationships with key stakeholders at each customer organization
- →Advocate for customer needs internally and help shape product and service offerings
Requirements
- ✓5+ years in a customer-facing role such as Account Management, Customer Success, or Renewal/Expansion Management
- ✓Experience collaborating with new business Account Executives, Technical Account Managers, and Executive Stakeholders
- ✓Experience working at a SaaS or technology company supporting SMB banks and/or credit unions
- ✓Exceptional communication, consultative approach, problem-solving, and relationship-building skills
- ✓High degree of ownership, customer empathy, and a proactive mindset
- ✓Based in the Bay Area with ability to work from our Bay area office preferred
- ✓Skill in using prompt engineering techniques to enhance productivity with generative AI tools.
