Customer Account Executive, EMEA at Ironcladhq

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com [Upgrade to PRO to see link] or follow us on LinkedIn. Responsibilities: - Manage renewals quarterly, meet and exceed upsell and cross sell revenue goals, mitigate churn risks and exceed quarterly and annual target. - Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value. - Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close. - Collaborate cross-functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success. - Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets. - Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve. Key Skills and Requirements: - At least 2-5 years of account management experience, ideally in B2B SaaS. - You've sourced upsell and cross sell opportunities of 20-100K and managed renewal of 45-250K. - Strong understanding of account prioritisation, cross sell and upsell potential, risk mitigation and churn prevention tactics will be essential to the success of the role - Experience with sales methodologies such as value selling, challenger selling, MEDDPICC, command of the message are highly desired. - Experience selling complex technology within a competitive landscape highly desired. - Tech experience with SFDC, Gong, Outreach, Google suite, slack, Ironclad, and forecasting tools like Aviso highly desired. - Curiosity and genuine interest about our product, mission, and industry. - Excellent communication skills, and persistent follow through on commitments to our customers. - Works well with other teams and wants to own projects outside of just closing deals. - Self-sufficient with a strong internal sense of urgency, hard-working, and humble. - Comfortable with commercial negotiation and willingness to iterate selling style as needed. UK Employee Benefits at Ironclad: - Private Medical & Dental insurance, covered at 100% for you and dependents - Life assurance and Income Protection - Generous leave policies, including parental leave, medical leave and compassionate leave - Family-forming support through Maven for you and your partner - Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use - Standard pension contribution scheme - Regular team events to connect, recharge, and have fun - And most importantly: the opportunity to help build the company you want to work at Candidates must have the unrestricted right to work in the United Kingdom. US Full-Time Employee Benefits at Ironclad: - 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available - Market-leading leave policies, including gender-neutral parental leave and compassionate leave - Family forming support through Maven for you and your partner - Paid time off - take the time you need, when you need it - Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use - Mental health support through Modern Health, including therapy, coaching, and digital tools - Pre-tax commuter benefits (US Employees) - 401(k) plan with Fidelity with employer match (US Employees) - Regular team events to connect, recharge, and have fun - And most importantly: the opportunity to help build the company you want to work at **UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.