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ManagerFull-time
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
IXL Learning is seeking Account Managers to join their growing team. The ideal candidate will have a passion for K-12 education, account management, and customer success. This role involves developing relationships with school administrators across the US to ensure satisfaction throughout the customer life cycle.
Key Responsibilities
- →Managing approximately 300-500 small customer accounts on average (under 1000 students)
- →Proactive outreach to customers with expiring subscriptions through phone, video, email and targeted campaigns to secure subscription renewal
- →Build and nurture relationships with key decision-makers to ensure customer engagement
- →Develop a deep understanding of IXL’s products and what sets them apart from competing programs
- →Effectively communicate new product enhancements and benefits to existing customers virtually
- →Conduct regular territory review meetings with internal stakeholders
- →Accurately track all customer-related activities, communication, and opportunities in Salesforce.com
- →Gather customer feedback to help improve and enhance product offerings
Requirements
- ✓BA/BS Degree required
- ✓Ability to learn and be an expert on the IXL and related platforms
- ✓Classroom experience and/or related educational field experience of 2+ years preferred
- ✓Account Management/Customer Service experience a plus
- ✓Exceptional communication skills - verbal and written
- ✓Presentation skills
- ✓Comfortable with technology and passionate about bringing technology into the classroom
- ✓Energetic self-starter who thrives in a fast-paced team environment
- ✓Detail-oriented and exceptionally organized
- ✓Exceptional critical thinking, research, and problem-solving skills
- ✓MS Office, Google Suite computer skills. Salesforce experience a plus
- ✓Proven ability to work effectively across teams
- ✓Ability to multi-task and manage multiple accounts/activities simultaneously
