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Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
IXL Learning is seeking an upbeat, customer-focused, and analytical individual to join our customer support team. This role involves providing exceptional customer service to teachers, students, parents, and school administrators using our software applications.
Key Responsibilities
- →Develop and maintain a high level of product expertise
- →Identify customer needs and assist with best practice use of IXL’s software
- →Offer ongoing support to customers via chat, phone, and email
- →Troubleshoot issues and provide expert solutions and workarounds
- →Analyze and replicate software issues to assist in bug reporting
- →Create and maintain product documentation for internal teams and customers
- →Gather customer feedback and feature requests to share with stakeholders
Requirements
- ✓BA/BS degree required
- ✓Some experience in a customer-facing role preferred
- ✓Teaching/tutoring experience is a plus
- ✓Strong written and oral communication skills
- ✓Exceptional critical thinking, research, and problem-solving skills
- ✓Ability to prioritize tasks and work efficiently
- ✓Energetic, positive attitude with strong teamwork skills
- ✓Detail-oriented and exceptionally organized
- ✓Quick learner who demonstrates initiative
- ✓Passion for improving education through technology
