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Customer Success Associate, Australia at Ixllearning
IxllearningSydney, New South Wales, Australia·6d ago
Mid LevelFull-timeRust
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Manager to join our team at IXL Learning. This role focuses on providing exceptional customer service and proactive account management to schools across Australia.
Key Responsibilities
- →Proactively engage schools with expiring subscriptions through phone, video calls, and targeted outreach to support smooth renewals
- →Build and maintain strong relationships with key decision makers to ensure consistent engagement and satisfaction
- →Develop a deep understanding of each school’s needs and priorities to deliver a best-in-class customer experience
- →Accurately document all customer interactions, activities, and opportunities within Salesforce
- →Serve as a key liaison between customers and internal teams to ensure seamless service and support
- →Develop and maintain a high level of expertise across all product features and functionality
- →Provide practical best-practice recommendations to help teachers and administrators integrate IXL into daily instruction
- →Troubleshoot customer issues and provide clear, accurate solutions or workarounds
- →Gather customer feedback, feature requests, and product insights
Requirements
- ✓Bachelor’s degree
- ✓3+ years of experience in customer service or account management
- ✓Teaching/tutoring experience is a plus
- ✓Strong written and oral communication skills
- ✓Exceptional critical thinking, research, and problem-solving skills
- ✓Ability to prioritise tasks and work efficiently
- ✓Energetic, positive person who works well independently and with a team
- ✓Detail-oriented and exceptionally organised
- ✓Quick learner who demonstrates initiative
- ✓Passion for improving education through technology
